Retail security officers

Mitie Group plc.; Brierley Hill; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. in the United Kingdom is seeking retail security officers who deliver exceptional customer service while creating a safe shopping environment free from crime.

You will work to site instructions, perform patrols, use CCTV, and liaise with store management and police as required, maintaining high professional standards. Experience in customer service and clear communication are valued in a fast-paced retail setting.

Qualifications

• Experience in delivering Customer Service
• Excellent communication skills
• Ability to work in a fast-moving services business
• Desirable but not essential: SIA licence or similar

Responsibilities

• Deliver industry leading customer service
• Deter violence and public order offences
• Conduct patrols of the store
• Utilise CCTV to support crime reduction and stock loss prevention
• Liaise with store management teams
• Report incidents and crime using our technology
• Coordinate with Police and crime partnerships when required

Skills

Customer service

Communication

Attention to detail

Public safety

Job description

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Experience of delivering Customer Service

• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential