Store Security & Customer Service Officer

Mitie Group plc.; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mitie Group plc. is seeking Retail security officers to protect customers and colleagues while delivering outstanding service. You will patrol stores, maintain a professional appearance, and deter crime through visible presence and rapid reporting.

The role emphasizes excellent communication, adaptability, and reliability in a fast-moving retail environment. Body Worn CCTV and CCTV systems are used to enhance safety and loss prevention.

Qualifications

• Experience delivering customer service in a fast-moving environment.
• Excellent written and verbal communication skills.
• Ability to adapt communication style for diverse groups.
• Good attention to detail and a proactive approach to safety.
• Comfortable using technology and company systems.

Responsibilities

• Deliver industry leading customer service to shoppers and colleagues.
• Wear full uniform and maintain a clean, professional appearance.
• Deter violence and public order offences through presence and procedures.
• Conduct store patrols and monitor activity via CCTV.
• Liaise with store management, police, and crime partnerships as required.
• Report incidents and suspected theft using company reporting tools.
• Utilize Body Worn CCTV to support safety and crime reduction.

Skills

Customer service

Communication

Attention to detail

Adaptability

Teamwork

Technology use

Enthusiasm

Tools

CCTV systems

Body Worn CCTV

Job description

Mitie Group plc. is seeking Retail security officers to protect customers and colleagues while delivering outstanding service. You will patrol stores, maintain a professional appearance, and deter crime through visible presence and rapid reporting.

The role emphasizes excellent communication, adaptability, and reliability in a fast-moving retail environment. Body Worn CCTV and CCTV systems are used to enhance safety and loss prevention.