Retail Security & Customer Experience Officer

Mitie Group plc.; Dudley; On-site; GBP 19,000 - 26,000; Full time

Job summary

Mitie Group plc. in Dudley is seeking Retail Security Officers who deliver exceptional customer service while maintaining a safe shopping environment free from crime.

You will work under assignment instructions, follow risk assessments, and wear a professional uniform, using CCTV to support store safety and liaising with management and police when needed. Previous experience in customer service is valued; SIA licence is desirable but not essential.

Qualifications

• Customer service experience is essential.
• Excellent written and verbal communication.
• Ability to work in a fast-moving retail environment.
• Good attention to detail and enthusiasm.

Responsibilities

• To deliver industry leading customer service.
• To deter violence and public order offences.
• To conduct patrols of the store.
• Utilising CCTV systems to support crime reduction.
• Liaise with store management and police when required.

Skills

Customer service

Communication

Patrolling

Attention to detail

Adaptability

SIA Licence (desirable)

Tools

CCTV systems

Body Worn CCTV

Job description

Mitie Group plc. in Dudley is seeking Retail Security Officers who deliver exceptional customer service while maintaining a safe shopping environment free from crime.

You will work under assignment instructions, follow risk assessments, and wear a professional uniform, using CCTV to support store safety and liaising with management and police when needed. Previous experience in customer service is valued; SIA licence is desirable but not essential.