Store Sales Leader — Elevate Customer Experience

Reformation; Greater London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Private medical insurance

Dental insurance

Vision insurance

Commuter benefits

Paid time off

Retirement planning support

Fertility care support (Carrot)

Clothing discount

Volunteer time off

Job summary

Reformation is seeking a Sales Supervisor in London to lead the sales floor, drive store performance, and ensure an outstanding customer experience. You will guide team members, model brand values, and help maintain brand standards while delivering exceptional service in a fast-paced retail setting.

You will onboard new hires, provide coaching, and collaborate with leadership to optimize sell-through, inventory accuracy, and loss prevention.

Qualifications

• Minimum 3 years retail experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Problem solving

Attention to detail

Self-motivation

Job description

Reformation is seeking a Sales Supervisor in London to lead the sales floor, drive store performance, and ensure an outstanding customer experience. You will guide team members, model brand values, and help maintain brand standards while delivering exceptional service in a fast-paced retail setting.

You will onboard new hires, provide coaching, and collaborate with leadership to optimize sell-through, inventory accuracy, and loss prevention.