Sales Supervisor - London

ALICE + OLIVIA; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

ALICE + OLIVIA is seeking a Sales Supervisor in Greater London. This role focuses on driving sales, ensuring exceptional customer service, and fostering strong client relationships. The ideal candidate will display leadership qualities, have a customer-focused mentality, and work collaboratively with the management team. Responsibilities include meeting sales goals, maintaining store standards, and actively supporting clients. Previous management and sales experience are preferred but not required. A flexible schedule is necessary.

Qualifications

• Previous management experience preferred but not required.
• Previous sales experience preferred but not required.
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Meet personal and store sales goals by ensuring outstanding customer service.
• Establish a returning client business by developing long lasting relationships.
• Actively outreach to client base via email, phone call, and text messaging.
• Utilize company selling culture to meet and exceed KPI expectations.
• Maintain organization, upkeep, and cleanliness of front and back of house.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

Overview

TITLE: SALES SUPERVISOR

REPORTS TO: STORE MANAGER

JOB DESCRIPTION: Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.

Competencies

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility

The Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

Requirements

• Previous management experience preferred but not required
• Previous sales experience preferred but not required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment
• Ability to work a flexible schedule including days, nights, weekends, and holidays