Store Operations Leader – People-First, Multi-Site Impact

Funky Pigeon; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Generous holidays

Job summary

WHSmith Travel in Birmingham is seeking a Store Operations Manager to lead teams, drive operational excellence and deliver a top-notch customer experience across airport stores. You will own the People Strategy, coach Store Managers, and ensure compliance while partnering with commercial teams to shape sales strategy and budgeting.

This role demands a proactive leader who can adapt to a fast-moving travel retail environment, elevate product knowledge, and nurture a culture of continuous

Qualifications

• Shaping and influencing the People Strategy to drive exceptional performance and embed a people-first culture across WHSmith Travel.
• Inspiring and leading Store Managers through coaching, challenging and empowering them.
• Owning and delivering a robust talent strategy, collaborating with cross-functional teams to nurture future leaders.

Responsibilities

• Driving a culture of commercial excellence, maximise sales and adapt to seasonal and customer trends.
• Collaborating with commercial teams to shape future sales strategies.
• Own and shape the customer selling strategy for future growth.
• Ensuring safe and legal compliance and coaching teams to engage with support functions.

Job description

WHSmith Travel in Birmingham is seeking a Store Operations Manager to lead teams, drive operational excellence and deliver a top-notch customer experience across airport stores. You will own the People Strategy, coach Store Managers, and ensure compliance while partnering with commercial teams to shape sales strategy and budgeting.

This role demands a proactive leader who can adapt to a fast-moving travel retail environment, elevate product knowledge, and nurture a culture of continuous