Store Operations Lead & Customer Excellence

Sainsbury's; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions

Share scheme

Wellbeing support

Cycle to Work

Gym and other offers

Job summary

Sainsbury's is seeking a Store Manager in Glasgow to lead daily store operations, coach a high-performing team, and ensure exceptional customer service. You will work with a small management group to keep the store running smoothly, take responsibility in the absence of senior managers, and drive performance across KPI metrics.

The role emphasizes hands-on leadership in a fast-paced retail environment, coordinating with colleagues to deliver safe, efficient service and maintain store standards.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — motivated others and kept operations running smoothly.
• Operational leadership skills — responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — sales, availability, customer satisfaction or colleague engagement.
• Managed employee relations issues, including performance and absence management.

Responsibilities

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

Customer service

Team leadership

KPI management

Operational leadership

Disciplinary handling

Job description

Sainsbury's is seeking a Store Manager in Glasgow to lead daily store operations, coach a high-performing team, and ensure exceptional customer service. You will work with a small management group to keep the store running smoothly, take responsibility in the absence of senior managers, and drive performance across KPI metrics.

The role emphasizes hands-on leadership in a fast-paced retail environment, coordinating with colleagues to deliver safe, efficient service and maintain store standards.