Store Operations Coordinator — Enable Seamless Retail

Wolverine Europe Retail Limited (United Kingdom); Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Wolverine World Wide, Inc. is seeking a Retail Operations Coordinator to support Merrell and Saucony stores across the EMEA network.

You will work closely with the Retail Operations Manager and the Support Office to keep stores connected, informed and equipped to succeed. You will own the Retail Operations inbox, coordinate communications, maintain SOPs, assist with workload planning, stock management, and health & safety compliance.

Qualifications

• Experience in a retail or retail support role.
• Strong organizational skills and attention to detail.
• Clear communication with store teams and internal partners.
• Comfort working with data and store systems.

Responsibilities

• Support the day-to-day Retail Operations activity, working closely with the Retail Operations Manager to serve store teams and enable them to deliver a great, first experience.
• Build positive, open and collaborative relationships with store teams and Support Office partners, acting as a trusted and reliable point of contact for day-to-day operational support.
• Own the Retail Operations inbox, acting as the first point of contact for operational queries from store teams, ensuring requests are acknowledged, prioritised and resolved efficiently.
• Support store communications through our communications platform, helping to coordinate, prepare and publish clear, engaging and easy-to-follow messages, tools and materials for stores.
• Assist with maintaining, updating and organizing store processes and SOPs, helping to ensure guidance is accurate, accessible and genuinely useful for store teams.
• Support store activity and workload planning by coordinating actions, tracking timelines and helping ensure priorities are clear, well communicated and manageable.
• Support the management of store stationery and consumables, ensuring stock levels are maintained, orders are placed in a timely way and costs are considered.
• Help coordinate Health & Safety and Security compliance activity, supporting the completion, tracking and follow-up of actions across the store estate.
• Support the management of external and third-party partners, helping ensure activity runs smoothly and stores are kept informed where needed.
• Support new store openings from a Retail Operations perspective, including helping to coordinate supplier set-up, documentation and early trading support for store teams.
• Provide day-to-day operational and administrative support to the Retail Operations & Property team, helping with reporting, tracking actions and keeping things moving efficiently.

Skills

Retail experience

Organized

Data & systems

Communication

Problem solving

MS Office

Tools

Microsoft Office

Job description

Wolverine World Wide, Inc. is seeking a Retail Operations Coordinator to support Merrell and Saucony stores across the EMEA network.

You will work closely with the Retail Operations Manager and the Support Office to keep stores connected, informed and equipped to succeed. You will own the Retail Operations inbox, coordinate communications, maintain SOPs, assist with workload planning, stock management, and health & safety compliance.