Supervisor - 24 Hours - Saucony

Saucony; Cannock; On-site; GBP 12,398,000 - 16,531,000; Full time

Job summary

A global footwear and apparel brand in Cannock is seeking a retail team member to support store management and deliver exceptional customer service. This role involves managing stock, maintaining a well-presented store, and achieving sales goals. Ideal candidates should demonstrate retail success and be adaptable in a fast-paced environment. A flexible schedule is essential, with opportunities to work during various times, including weekends and holidays.

Qualifications

• Demonstrated success in retail sales.
• Experience in a customer-facing role; supervisory experience is a plus.
• Comfortable working in a fast-paced environment.
• Ability to work flexible hours including weekends and holidays.
• Passion for our brands and brand lifestyles.

Responsibilities

• Support store management in running the store, including cash-handling and stock control.
• Act as a role model with a positive attitude toward customer service.
• Create amazing experiences for customers to leave a lasting impression.
• Achieve sales goals and support local marketing.
• Own stock management and execute visual merchandising.
• Take ownership of stock management and execute visual merchandising guidelines and store KPIs.

Skills

Retail sales success

Customer service experience

Flexibility and adaptability

Passion for brands

Team collaboration

Tools

POS systems

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an

established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

We are looking for someone who is responsible, reliable, service oriented and likes to have fun while they work. Someone that will support the team to work in alignment with our values and act as the go‑to person in the absence of the Store Manager. You are a role model for the team and, cool, calm and collected under pressure. Never afraid to step in, you make it your priority to be a fountain of knowledge on product and standards. Responsible to your core, you can be relied upon to assist with administrative and operational duties and general store security.

Key Responsibilities

• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well‑presented store, at all times.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort.
• Performing other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Knowledge, Skills, and Abilities Required

• Demonstrated retail sales success
• Experience working in a customer‑facing role. Supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast‑paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles