Store Manager - West London London

Joe & The Juice; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Great Company Culture

Leadership & Educational Programs

Travel & Development Opportunities

Job summary

Joe & The Juice seeks a Store Manager in Greater London to lead daily operations and ensure excellent guest experiences. You will be accountable for team leadership, recruitment, and achieving sales targets.

The ideal candidate has a minimum of 2 years of leadership experience and possesses strong interpersonal skills. Join us for a rewarding career in a vibrant culture that respects diversity and inclusivity.

Enjoy benefits like leadership training and travel opportunities to develop your career.

Qualifications

• Minimum 2 years of experience in a similar leadership role.
• Experience managing a team of over 10 employees.
• Strong interpersonal skills focused on team engagement.

Responsibilities

• Lead and develop a high-performing team.
• Recruit and onboard new team members.
• Ensure a guest-first approach in customer relations.
• Monitor store performance and meet sales targets.

Skills

Interpersonal skills

Leadership

Team motivation

Job description

JOB SUMMARY

Position title: Store Manager
Reports to: District Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high-quality products.

Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.

KEY RESPONSIBILITIES

• Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
• Recruitment: Responsible for the recruitment, pre-boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline.
• Employee Engagement: Develop and motivate your team through development plans and feedback, in-store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.
• Guest Experience: Ensure a guest-first approach, building strong guest relations through your local community in accordance with our brand behavior principles and hereby increase overall guest loyalty.
• Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained.
• Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off-boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.
• Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.
• Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.

KEY QUALIFICATIONS

• Minimum 2 years of experience in a similar leadership role
• Experience in being a part of a team of +10 employees
• Excellent interpersonal skills
• Motivated to become a people-centric leader

KEY PERFORMANCE INDICATORS

Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4-wall compliance.

Employee Engagement: Employee engagement score, employee turnover, and quick quits.

Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.

Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA.

WHY WORK WITH US

Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.

Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.

Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

We welcome individuals from all backgrounds and encourage diversity in our workplace.