Store Manager

Anker Innovations; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Anker Innovations is seeking an experienced Store Manager to lead our Westfield London store. You will be responsible for day-to-day operations, team leadership, customer experience, and driving commercial performance in a fast-paced technology-focused retail environment.

The role requires a hands-on retail leader with a passion for consumer tech, strong commercial awareness, and the ability to build a high-performing team. Weekend and peak hours flexibility are expected.

Qualifications

• Experience in store leadership with a hands-on approach.
• Proven ability to drive sales, service, and operational standards.
• Strong customer focus and ability to create premium in-store experiences.

Responsibilities

• Oversee day-to-day store operations, sales, service, and presentation.
• Lead, coach and develop store team to achieve targets.
• Ensure high standards of visuals, stock levels, and loss prevention.

Skills

Store management

Leadership

Customer service

Retail operations

Visual merchandising

Stock control

Cash handling

English communications

Tools

POS system

Job description

Anker Innovations is looking for an experienced and customer-focused Store Manager to lead our brand experience store at Westfield London. This role will be responsible for the overall day-to-day management of the store, including team leadership, customer experience, operational execution, and commercial performance.

This is an exciting opportunity for a hands-on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high-performing team in a fast-paced environment.

Key Responsibilities

• Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation
• Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement
• Deliver an excellent customer experience, creating a premium and welcoming in-store environment that reflects the Anker bran
• dLead, coach, and develop the store team to achieve individual and store performance goals
• Recruit, onboard, and train team members, building a strong and motivated store team
• Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times
• Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve result
• sEnsure high standards of visual merchandising, product presentation, cleanliness, and overall store environment
• Oversee stock management, replenishment, stock accuracy, and loss prevention processes
• Manage customer queries, complaints, and escalations in a professional and timely manner
• Ensure compliance with company policies, cash handling procedures, and health & safety requirements
• Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives
• Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement

What We’re Looking For

• 3–5 years of experience in store management, retail operations, or a similar leadership role
• Strong track record of driving commercial performance and delivering store KP
• IsExperience in consumer electronics, technology, premium retail, or other customer-led retail environments would be highly beneficial
• Strong leadership and people management skills, with the ability to motivate, coach, and develop a team
• A hands-on approach with the ability to lead from the shop floor
• Excellent customer service skills and a genuine passion for creating strong in-store experiences
• Good commercial awareness and the ability to use store performance insights to drive action
• Strong organisational and problem-solving skills
• Good understanding of retail operations, stock control, visual merchandising, and compliance
• Confident communication skills in English
• Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required
• Experience working in a brand-led or experience-led retail environment
• Experience supporting a new store open li>
• ingInterest in consumer technology and smart electronics products li>
• Experience working within an omni channel retail environment< /li>