Store Manager

Muji Europe Holdings Ltd; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

MUJI Europe Holdings Ltd is seeking an experienced Store Manager for a Central London location. You will lead people, drive performance and deliver an exceptional customer experience, with full ownership of the store’s commercial and operational outcomes.

You will recruit, coach and develop the team, analyse KPIs, manage stock, and ensure compliance with health and safety standards while maintaining store presentation to MUJI standards.

Qualifications

• Proven experience leading retail teams as Store Manager or equivalent.
• A genuine passion for developing and coaching people.
• Strong commercial awareness with KPI, sales and profitability experience.
• Excellent organisational and planning skills.
• Confident in decisions and problem solving in a fast-paced environment.
• Strong communication skills and relationship building at all levels.
• A hands-on leadership style, leading from the shop floor.
• Flexibility to work across a retail rota including weekends.

Responsibilities

• Lead the store team, foster accountability and continuous improvement.
• Take ownership of sales, productivity and profitability.
• Analyse KPIs and trading data to drive action plans.
• Ensure operational standards, compliance and loss prevention.

Skills

Store management experience

People leadership

KPI management

Organisational planning

Decision making

Communication skills

Weekend availability

Customer focus

Job description

Company Overview

MUJI is a global retail company founded in Japan in 1980, renowned for its high-quality household goods, apparel, and food products. Our philosophy centers on simplicity, quality, and efficient processes to enhance daily life for our customers worldwide.

Summary

We’re looking for an inspiring Store Manager to lead one of our Central London stores. This is more than managing a retail store, it’s about leading a business! Lead People. Drive Performance. Deliver Excellence. You’ll have full ownership of your store, empowering your team, driving commercial success and ensuring operational excellence. Reporting to the Area Manager, you’ll play a key role in shaping both your team’s success and the customer experience. If you’re a passionate retail leader who thrives on developing people, loves analysing performance, and enjoys creating exceptional shopping experiences, we’d love to hear from you.

What You’ll Be Responsible For

People

• Recruit, coach and develop a high-performing team.
• Create a culture of accountability, collaboration and continuous improvement.
• Provide regular coaching, feedback and performance conversations.
• Identify and develop future leaders through succession planning.
• Foster an inclusive workplace where every colleague can grow and succeed.
• Lead by example, inspiring your team through your energy, passion and standards.

Commerciality

• Take full accountability for sales, productivity and profitability.
• Analyse KPIs and trading reports to identify opportunities and drive action plans.
• Deliver exceptional customer experiences that build loyalty and increase sales.
• Maximise stock availability while maintaining healthy inventory levels.
• Execute seasonal launches, campaigns and promotional events to the highest standard.
• Understand your local market and identify opportunities to grow your business.

Operations

• Deliver outstanding operational standards across all areas of the business.
• Ensure compliance with all company policies, legal requirements and Health & Safety standards.
• Maintain excellent stock accuracy and loss prevention.
• Lead effective planning, scheduling and resource management.
• Ensure visual merchandising and store presentation consistently reflect MUJI’s standards.
• Create a seamless shopping experience through disciplined execution and attention to detail.

What We’re Looking For

You’ll be an experienced retail leader who enjoys balancing people leadership with commercial thinking and operational excellence.

You’ll have:

• Proven experience leading successful retail teams as a Store Manager or equivalent.
• A genuine passion for developing and coaching people.
• Strong commercial awareness with experience managing KPIs, sales and profitability.
• Excellent organisational and planning skills.
• Confidence making decisions and solving problems in a fast-paced environment.
• Strong communication skills and the ability to build positive relationships at every level.
• A hands‑on leadership style, leading from the shop floor and setting the standard every day.
• Flexibility to work across a retail rota, including weekends and peak trading periods.

Why Join MUJI?

At MUJI, you’ll be empowered to make decisions, develop your team and truly own your business. We believe in investing in our people, encouraging innovation and recognising great leadership. In return, you’ll join an internationally recognised brand that values simplicity, collaboration and continuous improvement, with genuine opportunities for career development and progression.