Store Manager – Transform Retail & Customer Experience

BT Group; Felixstowe; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

EE discount

Friends & Family discount

Bonus potential

Pension

Job summary

BT Group operates an EE franchise in Felixstowe and is seeking a Store Manager to lead the store and deliver exceptional customer experiences in a fast-paced telecom retail setting.

The role offers a competitive salary of £30,000–£34,000 with an OTE of £50,000+, a path to career growth, and uncapped monthly bonus potential. You will recruit, coach, and motivate a high-performing team while driving sales and service excellence.

Qualifications

• Proven leadership experience in retail management.
• Track record of achieving sales and customer service targets.
• Ability to coach and develop a team to high performance.

Responsibilities

• Identifying and capitalizing on new retail opportunities.
• Leading, motivating, and developing a talented team.
• Establishing a high-performance culture focused on sales and service goals.
• Creating a welcoming and customer-focused environment.
• Collaborating with Regional Managers for store growth.

Skills

Leadership

Sales experience

Customer service

Job description

BT Group operates an EE franchise in Felixstowe and is seeking a Store Manager to lead the store and deliver exceptional customer experiences in a fast-paced telecom retail setting.

The role offers a competitive salary of £30,000–£34,000 with an OTE of £50,000+, a path to career growth, and uncapped monthly bonus potential. You will recruit, coach, and motivate a high-performing team while driving sales and service excellence.