Store Manager, Trafford Centre

Mamas & Papas; Manchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

33 days holiday, increasing to 40 with

Buy & Sell holiday schemes

Company Bonus Schemes

Employer pension contribution from day

Staff discounts for family & friends

Benefits Hub discounts

Job summary

Mamas & Papas in Manchester Trafford Centre is seeking a Store Manager responsible for driving all KPIs, leading a team, and delivering outstanding customer experiences. You will manage recruitment, development, and performance, while upholding company standards across front-of-house and back-office operations.

You will own the store's P&L, analyse trading performance, and build strong relationships with partners.

Qualifications

• GCSEs in Maths and English.
• Experience managing or deputising in a store or concession.
• Proven track record of driving sales and profitability in retail.
• Strong leadership and people development skills.
• Excellent communication and relationship-building.

Responsibilities

• Drive store sales and profitability by owning the store's P&L and hitting targets.
• Deliver excellent customer service and maximise sales opportunities.
• Recruit, induct and develop a high-performing team and manage performance.
• Oversee cash, stock, payroll and rota planning; maintain health and safety standards.

Skills

Sales leadership

Customer service

Communication

People development

Organization

Education

GCSEs in Maths and English

Experience managing or deputising in a store or concession

Job description

Overview

As Store Manager you will be fully responsible and accountable for driving and delivering all aspects of the Retail Stores’ KPIs. This includes people management within their store from attraction and recruitment to development, succession planning and effectively addressing underperformance. The store manager will ensure that there is 100% compliance with all operational processes and procedures within the store. As manager they will lead from the front and act as an ambassador for the Company by ensuring that all Mamas & Papas customers receive the very best customer experience.

Role & Responsibilities:

Sales & Performance

• Drive sales and profitability by owning the store's P&L
• Analyse trading performance and put action plans in place to hit targets
• Build strong relationships with internal and external partners

Customer Experience

• Deliver excellent customer service and make the most of every sales opportunity
• Use customer feedback to keep improving the in-store experience
• Set the standard for shop floor and back-of-house presentation

People Leadership

• Recruit, induct and develop a high-performing team
• Coach and mentor colleagues, and build a strong succession plan
• Keep the team informed and engaged with company goals
• Manage performance fairly and consistently, in line with company policy

Operations

• Oversee cash, stock, payroll and rota planning
• Take full responsibility for Health & Safety, keeping the store safe and welcoming
• Prepare for store visits and follow through on actions

Knowledge, Skills & Experience

What you'll need

• GCSEs in Maths and English
• Experience managing or deputising in a store or concession

About You

• A proven track record of driving sales, profit and commercial initiatives in retail
• A strong, inspiring leader who's passionate about customer service and developing people
• A great communicator who builds positive, open relationships
• Resilient and solution-focused, with a positive "can do" attitude
• Organised and adaptable, able to prioritise as the store's needs change
• Someone who Embodies the Mamas & Papas brand values

Benefits

• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Employee Recognition and Appreciation Schemes

At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.

Oh, and a great bunch of people to work with too.

Mamas & Papas (Manchester, Trafford Centre)

Unit U81/82 - Level 3, Peel Ave,

The Trafford Shopping Centre,

Manchester

M17 8AA