Store Manager - Jack Wills

TN United Kingdom; Swindon; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking dynamic Managers to lead their retail teams. This role involves managing store operations, driving sales, and fostering a high-performance culture. You will be responsible for training and coaching your team while ensuring exceptional customer service and commercial success. With exciting career progression opportunities and a commitment to personal development, this position offers a chance to make a significant impact in a fast-paced retail environment. Join a forward-thinking company that values innovation and teamwork.

Benefits

20% Staff Discount

Commission-based rewards

40% Uniform Discount

Cycle to Work Scheme

Career Progression Opportunities

Qualifications

• Minimum of 3 years retail management experience.
• Strong commercial awareness and report analysis skills.

Responsibilities

• Manage store operations and ensure delivery on all KPIs.
• Train and coach the team to best practices.
• Engage with the team to gather feedback and contribute ideas.

Skills

Retail Management

Team Leadership

Commercial Awareness

Customer Service

Sales Influence

Education

Retail Management Experience

Job description

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As a Jack Wills employee, part of the Frasers Group, you will be part of one of the UK's fastest-growing retailers. We are rethinking retail, and with our varied collection of brands, we’ve never been afraid to strive forward, change the industry, diversify our portfolio, and elevate stores. We are pushing the boundaries of traditional retail environments and future-proofing our business.

Job Description

We are seeking fearless Managers who are willing to take risks and reap rewards.

Reporting to the Area Manager, you will be responsible for managing your store and team within The Frasers Group, being accountable for all outcomes. You will achieve this by maintaining strong commercial awareness, training, coaching, and engaging your team, and providing inspirational leadership to surpass company objectives.

The Ambition

You will be a hands-on Manager who leads by example, operating as a business manager for your store. You will ensure that business initiatives are met with positivity and pace while managing store operations, customer service, budgeting, people, and product.

Key Result Areas and Competencies

1. Manage store operations and ensure delivery on all KPIs.
2. Train and coach the team to best practices, demonstrating these during area/regional visits.
3. Use reports to meet wage controls weekly, resolving issues promptly.
4. Understand customer expectations and motivate the team to deliver excellent service.
5. Know product features and benefits to maximize sales opportunities.
6. Maintain strong commercial awareness of the retail industry, competitors, and customers.
7. Identify internal talent, support development opportunities, and manage performance.
8. Be proactive in personal development and receptive to feedback.
9. Create a team succession plan to support business growth.
10. Promote and coach the team on Frasers Group's core values.
11. Engage with the team to gather feedback and contribute ideas to the wider business.
12. Act as a role model and take a hands-on approach to store management.

Qualifications and Requirements

• Minimum of 3 years retail management experience.
• Ability to positively influence sales, payroll, and stock loss.
• Proven success in developing management teams and talented individuals.
• Ability to work well under pressure and meet deadlines.
• Commitment to high store standards and customer service.
• Strong commercial awareness and report analysis skills.
• A proactive, hands-on approach to management.

Additional Information

The Rewards:

• 20% Staff Discount across all Frasers Group stores
• Commission-based rewards on a wide range of products
• 40% uniform discount
• Cycle to work scheme
• Exciting career progression opportunities and new learning & development programs