Personal Shopping Consultant (Client book required to apply)

Selfridges; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company seeks a Personal Shopping Consultant in London. In this role, you will provide exceptional customer service while focusing on high net worth clients. Your established client base and ability to cultivate relationships will be key in driving business opportunities. Join us to create unforgettable luxury experiences and enhance customer satisfaction.

Qualifications

• Reputable personal shopper with an established client base.
• Collaborative team player supporting the wider Personal Shopping team.
• Excellent communication skills, adapting style to customer needs.

Responsibilities

• Nurturing and developing relationships to generate new business.
• Recognizing potential events in-store or offsite to expand client base.
• Monitoring customer satisfaction and suggesting improvements.

Skills

Communication

Sales Expertise

Detail-oriented

Commercial Awareness

Job description

Personal Shopping Consultant (Client book required to apply)

Job Details

Client: Selfridges

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d515bcac6869

Job Views: 26

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description

Note: It is essential for candidates to have a client book to apply for this position.

As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Develop a client engagement strategy and work cross-functionally to execute this to the highest standard.

Responsibilities include:

• Nurturing and developing relationships to generate new business, focusing on international, high potential, and high net worth clients.
• Recognizing potential events in-store or offsite to expand our client base and proactively approaching individuals and corporations.
• Generating ideas and implementing plans to develop business opportunities, driving productivity, sales, and profit across own bought and concession businesses.
• Demonstrating a commercial mindset to stay responsive to customer needs, sharing inspiration, and developing a commercial outlook within the team.
• Monitoring customer satisfaction and spend, suggesting improvements where necessary.
• Partnering with key stakeholders at store events and other commercial opportunities (e.g., CNY, Eid, Christmas, Football pop-ups).
• Representing Selfridges Personal Shopping internally and externally at events to promote our products and services.
• Following health, safety, and security procedures.
• Interacting positively with clients, answering queries, and guiding them on our services to ensure the most suitable options.
• Maintaining customer care through follow-ups, bookings, and client alterations.
• Preparing client rooms, maintaining housekeeping standards, and ensuring a welcoming environment.
• Collaborating with various departments to deliver exceptional service and standards.
• Staying updated on the latest trends and expanding product knowledge.

About You

• A reputable personal shopper with an established client base.
• Collaborative team player supporting the wider Personal Shopping team.
• Detail-oriented, noticing small details to ensure an excellent luxury experience.
• Well-informed about store events and services relevant to clients.
• Excellent communication skills, adapting style to customer needs.
• Recognized as a sales and service expert.
• Commercially astute, responsive to market and competitor trends.
• Trusted and respected colleague embodying company values.