Part-Time Store Supervisor & Team Coach

LUSH; Greater London; Presencial; GBP 15 000 - 18 000; Tempo parcial

Resumo da oferta

LUSH in London is seeking a Store Supervisor to lead the sales team, deliver exceptional customer service, and foster a positive shop floor atmosphere.

You will coach colleagues, coordinate with the store manager and neighbouring stores, manage shifts, and ensure health and safety standards while driving sales. This 18-hour-per-week role starts ASAP and runs until 31 December 2026, with interviews in late October. There is emphasis on development and teamwork across the business.

Qualificações

• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine.
• Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support.
• Teamwork: Be the beacon of positivity on the shop floor, working alongside your team toward collective goals.
• Communication: Weave effective verbal communication skills into daily routine across store network.

Responsabilidades

• Lead and motivate the sales team to deliver exceptional customer service.
• Engage with customers with a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Conhecimentos

Customer service

Management

Teamwork

Communication

Descrição da oferta de emprego

LUSH in London is seeking a Store Supervisor to lead the sales team, deliver exceptional customer service, and foster a positive shop floor atmosphere.

You will coach colleagues, coordinate with the store manager and neighbouring stores, manage shifts, and ensure health and safety standards while driving sales. This 18-hour-per-week role starts ASAP and runs until 31 December 2026, with interviews in late October. There is emphasis on development and teamwork across the business.