Assistant Shop Manager - Levenshulme (6255)

The Children's Society; Manchester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

36 days annual leave

Enhanced parental leave

Pension match up to 8%

Free counselling service

Volunteer days (2 per year)

Free parking

Job summary

The Children’s Society is hiring for a fixed-term Retail Assistant at our Levenshulme shop. You will support the shop manager and a team to deliver excellent customer service, community engagement, and income generation.

You will work a 37-hour week across five days, including every other weekend on a rota. We offer 36 days of annual leave (including flexible holidays), enhanced maternity/paternity leave, pension matching up to 8%, and a range of wellbeing and development opportunities, plus

Qualifications

• Experience of working in a retail environment.
• An eye for detail and accuracy.

Responsibilities

• Support shop manager and team to deliver excellent customer service.
• Lead and develop volunteers to grow the shop's community.

Skills

Retail experience

Public engagement

Attention to detail

Customer service

Job description

Fixed Term Contract until 28 February 2027

37 hours

5 Days a week days to also include, Including every other week end on a rota

Salary: £24,700

Location: Levenshulme

Benefits include but not limited to:

• 36 days' annual leave , inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation
• Free parking

About us:

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

About the role:

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Levenshulme shop, supporting, the shop manager, a team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift of every other week end on a rota. please let us know at interview any preferences.

We're looking for a confident retailer with the ability to lead people, grow a volunteer team and help build the shop community and drive shop profits, driving improvements that strengthen the shop's performance and community impact.

Key Skills and Competencies:

The required skills and competencies for this role are:

• Confident with a wide range of members of the public
• Experience of working in a retail environment
• An eye for detail and accuracy

It would also be an advantage if you have any of the following skills and competencies:

• Good visual merchandising skills
• Able to manage multiple donation bags and process stock to a high standard
• Be resilient and motivational

Closing date: Midnight on 2nd November 2026

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.