Store Manager – Luxury Fragrances – Central London

CVUK; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury retail company in Central London is seeking an experienced Store Manager to lead a high-profile fragrance boutique. This role involves driving sales performance, developing a strong team, and ensuring exceptional client experiences. Ideal candidates will have luxury retail management experience, strong leadership skills, and a passion for client service. An exciting opportunity to excel in a dynamic retail environment.

Qualifications

• Proven experience in luxury retail management (fragrance or beauty preferred).
• Strong leadership and communication skills.
• Commercially minded with a passion for client service.
• Highly organized, proactive, and solution-oriented.
• Fluent in English; additional languages are a plus.

Responsibilities

• Lead, coach, and inspire a team to achieve sales and service excellence.
• Ensure every client receives a personalized and memorable experience.
• Drive sales and profitability through effective action plans.
• Oversee daily store operations, including opening/closing procedures.

Skills

Leadership

Client service

Sales excellence

Communication

Job description

About the Role

We are seeking an experienced and passionate Store Manager to lead a luxury fragrance boutique in Central London. This is an exciting opportunity to manage a high-profile store, deliver exceptional client experiences, and drive commercial success in a world-class retail environment.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and inspire a team to achieve sales and service excellence.
• Set clear goals and monitor performance, providing feedback and development plans.
• Foster a positive, collaborative, and client-focused culture.

Client Experience

• Ensure every client receives a personalized and memorable experience.
• Build strong client relationships and grow the client database.
• Act as a brand ambassador, representing the store with professionalism and passion.

Sales & Business Performance

• Drive sales and profitability through effective action plans.
• Monitor KPIs and implement strategies to maximize performance.
• Share insights and feedback with senior management to support business growth.

Operations

• Oversee daily store operations, including opening/closing procedures.
• Ensure compliance with company policies and health & safety standards.
• Manage inventory accuracy and stock control.

Profile & Requirements

• Proven experience in luxury retail management (fragrance or beauty preferred).
• Strong leadership and communication skills.
• Commercially minded with a passion for client service.
• Highly organized, proactive, and solution-oriented.
• Fluent in English; additional languages are a plus.