Brand Ambassador & Store Leader

Soeur; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Sœur in Greater London is seeking a Brand Ambassador to elevate customer experiences and drive sales. You will greet, listen, and assist customers, providing expert product knowledge and high-quality service that meets their needs and expectations.

You will also support visual merchandising, stock management, and lead a small team while ensuring compliance with store policies. The role emphasizes diversity and inclusion in the workplace.

Qualifications

• We are looking for a passionate brand ambassador who delivers high quality customer service.
• Strong sales ability and deep product knowledge to advise customers.
• Experience leading teams and coordinating store operations is a plus.

Responsibilities

• Welcome and assist customers to provide an excellent shopping experience.
• Drive sales while following company protocols and building customer loyalty.
• Maintain deep product knowledge and offer expert advice.
• Manage customer feedback to ensure satisfaction.
• Analyze sales performance and implement action plans.
• Organize and oversee sales events and initiatives.
• Ensure product positioning aligns with merchandising guidelines.
• Set up and maintain shop displays and visual merchandising.
• Train and support the team on visual merchandising best practices.
• Oversee stock deliveries, inventory checks, and transfers.
• Handle cash transactions in line with procedures.
• Train, guide and motivate the team to achieve targets.
• Recruit, schedule and manage staff while ensuring compliance with labor laws.

Skills

Customer service

Sales

Product knowledge

Team leadership

Job description

Sœur in Greater London is seeking a Brand Ambassador to elevate customer experiences and drive sales. You will greet, listen, and assist customers, providing expert product knowledge and high-quality service that meets their needs and expectations.

You will also support visual merchandising, stock management, and lead a small team while ensuring compliance with store policies. The role emphasizes diversity and inclusion in the workplace.