Store Manager — Lead Team, Drive Growth & Experience

Harri.com; Crossgate; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Partner benefits

Staff discounts

Career growth opportunities

Job summary

Starbucks is seeking a Store Manager to lead all aspects of store operations, partner development, and the customer experience. You will drive performance, ensure compliance, and foster a positive, inclusive environment for customers and partners while upholding brand standards.

You will recruit and develop a high-performing team, manage scheduling and costs, analyze performance, and execute promotions. Strong leadership and communication are essential for success in a fast-paced retail setting.

Qualifications

• Previous leadership experience in retail, hospitality, or food/beverage.
• Proven ability to lead, motivate, and develop a diverse team.
• Strong business acumen with experience in financial analysis and operational planning.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage high-volume, fast-paced environments with professionalism and composure.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Recruit, hire, train, and develop partners to build a strong, engaged store team.
• Provide clear direction, coaching, and performance management for Assistant Managers, Shift Supervisors, and Baristas.
• Create a positive and collaborative culture focused on growth, accountability, and teamwork.
• Model Starbucks leadership behaviors and set the tone for professionalism and customer focus.
• Ensure consistent delivery of exceptional customer service and beverage quality.
• Engage with customers, resolve concerns, and reinforce Starbucks’ commitment to hospitality.
• Create a welcoming, clean, and comfortable atmosphere for all customers.
• Educate partners on product knowledge, service expectations, and brand standards.
• Oversee daily store operations, including scheduling, opening/closing procedures, and shift coverage.
• Ensure compliance with Starbucks policies, operational standards, and safety regulations.
• Manage cash handling, financial controls, deposits, and reconciliation processes.
• Maintain inventory accuracy, oversee ordering, and manage waste control to optimize profitability.
• Lead the store to achieve or exceed targets for sales, profitability, and business metrics.
• Analyze store performance reports and implement strategies to increase productivity and efficiency.
• Drive execution of promotions, new product introductions, and company initiatives.
• Manage labor, cost controls, and operational expenses responsibly.
• Build strong community relationships and represent Starbucks positively within the neighborhood.
• Support local store marketing efforts and community involvement.
• Champion Starbucks’ mission, values, and social responsibility initiatives.

Skills

Leadership

Team development

Customer service

Communication

Problem solving

Operational planning

Job description

Starbucks is seeking a Store Manager to lead all aspects of store operations, partner development, and the customer experience. You will drive performance, ensure compliance, and foster a positive, inclusive environment for customers and partners while upholding brand standards.

You will recruit and develop a high-performing team, manage scheduling and costs, analyze performance, and execute promotions. Strong leadership and communication are essential for success in a fast-paced retail setting.