Store Manager: Lead Sales & Service in Tile Store

Topps Group; Shrewsbury; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Commission and bonus

No evening work

Christmas Eve off

Boxing Day off

Training & progression opportunities

Staff discount

Benefits platform discounts

Job summary

Topps Group is seeking a Store Manager to lead a busy tile store in the UK, driving sales and delivering exceptional customer service. You will manage a team, own the store’s performance, and implement the Topps Sales Framework to deliver a customer‑first experience.

You’ll coach and develop your staff, maintain high operational standards, and ensure both trade and retail customers receive outstanding service. A strong track record in retail leadership is essential.

Responsibilities

• Leading, inspiring and coaching your store team, embedding a high‑performance culture built on great service, strong sales behaviours and consistent operational standards.
• Taking full accountability for the store’s commercial results — identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.
• Using the Topps Sales Framework to ensure the team delivers a customer‑first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.
• Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.

Job description

Topps Group is seeking a Store Manager to lead a busy tile store in the UK, driving sales and delivering exceptional customer service. You will manage a team, own the store’s performance, and implement the Topps Sales Framework to deliver a customer‑first experience.

You’ll coach and develop your staff, maintain high operational standards, and ensure both trade and retail customers receive outstanding service. A strong track record in retail leadership is essential.