Store Manager

Topps Group; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

No evening work

Christmas Eve & Boxing Day off

Staff discount

Benefits platform access

Job summary

Topps Group is seeking a Store Manager to drive performance across a flagship store. You will lead the team, deliver sales, and uphold top-tier customer service while maintaining strong operational standards.

You will manage full P&L responsibility and demonstrate a track record of exceeding sales and profit targets, shaping customer experiences that build loyalty and repeat business. This role offers robust progression and leadership development.

Qualifications

• Experience leading store teams and driving sales performance.
• Proven ability to manage P&L and deliver commercial results.
• Strong communication and coaching skills with a customer-first mindset.

Responsibilities

• Lead and coach the store team to deliver high service levels and strong sales.
• Own the store's commercial results and identify opportunities to improve profit and performance.
• Apply the Topps Sales Framework to uncover customer needs and close sales confidently.
• Develop team through regular feedback and coaching to improve customer conversations.
• Lead by example on the shop floor, maintaining exceptional standards and operations.
• Ensure store operates safely and presents an outstanding customer experience.

Skills

Team leadership

Communication

Sales driven

P&L management

Coaching

Job description

About The Role

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

What We’re Looking For

As a Store Manager, you are the driving force behind your store’s success. As the leader of the store team — and by using the Topps Sales Framework — you’ll be fully accountable for delivering your store’s sales performance, profit targets and exceptional operational standards.

You’ll inspire, coach and develop your team to create a performance‑driven environment that consistently delivers operational excellence and an unrivalled customer experience. You’ll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number‑one destination.

You’re a confident communicator and a strong people leader. You’ve managed teams, driven commercial success and can clearly demonstrate where you’ve exceeded sales and profit targets.

You know retail — and you know it well. You’ve had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.

What You’ll Be Doing

• Leading, inspiring and coaching your store team, embedding a high‑performance culture built on great service, strong sales behaviours and consistent operational standards.
• Taking full accountability for the store’s commercial results — identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.
• Using the Topps Sales Framework to ensure the team delivers a customer‑first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.
• Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.
• Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.
• Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.

What’s In It for You?

• Competitive basic salary
• Sales commission and bonus
• No evening work
• Christmas Eve & Boxing Day off
• Ongoing training, leadership development and real progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

Bring your ambition, bring your leadership — and we’ll give you the platform to shine.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

A career with Topps Group

Think you know Topps Group? Think again.

There’s plenty about Topps Group that might surprise you. Like the fact that you don’t need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we’re Britain’s largest specialist tile retailer, with more than 1,600 in‑store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.