Store Manager - Lead Sales & Customer Experience

the fragrance shop; Sunderland; Vor Ort; GBP 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive rate of pay

Exciting store bonus and incentives

Training and development programmes

Zusammenfassung

The Fragrance Shop is seeking a Store Manager for Sunderland to lead daily operations, coach a team of consultants and an assistant manager, and drive profitability and customer satisfaction. You will ensure outstanding service, stock control, and adherence to company procedures daily.

You will be responsible for improving store performance, managing costs, and maintaining high product knowledge while communicating with regional management to cascade goals and standards across the team.

Qualifikationen

• Experience in retail management or store leadership.
• Strong leadership and coaching skills to develop a team.
• Proven ability to drive sales and meet KPI targets.

Aufgaben

• Lead and motivate store team to achieve sales targets and KPIs.
• Develop plans and local initiatives to improve store performance and contribute to company results.
• Manage consultants by training, coaching, and empowering them to deliver excellent customer service.

Kenntnisse

Leadership

Customer service

Communication

Training and coaching

Jobbeschreibung

The Fragrance Shop is seeking a Store Manager for Sunderland to lead daily operations, coach a team of consultants and an assistant manager, and drive profitability and customer satisfaction. You will ensure outstanding service, stock control, and adherence to company procedures daily.

You will be responsible for improving store performance, managing costs, and maintaining high product knowledge while communicating with regional management to cascade goals and standards across the team.