Assistant Manager – The Fragrance Shop

Hillstreetshopping; Tees Valley; Hybrid; GBP 17.000 - 21.000; Teilzeit

Benefits dieser Stelle

Employee discount

Zusammenfassung

The Fragrance Shop in Middlesbrough is seeking an enthusiastic Assistant Manager to support the Store Manager, drive sales and ensure smooth day-to-day operations. This hands-on role focuses on staff training, delivering excellent customer service, and maximising every sales opportunity in a busy fragrance environment.

You will lead a team, open and close the store, coach colleagues, handle till operations and stock presentation, and actively promote the brand in the local market.

Qualifikationen

• Experience delivering excellent customer service in a fast-paced retail environment.
• Proven ability to drive sales and meet store targets.
• Strong communication and interpersonal skills with customers and colleagues.
• Experience coaching or supervising staff and leading a small team.
• Flexible attitude with the ability to work weekends and holidays.
• Knowledge of fragrance products is advantageous.

Aufgaben

• Support the Store Manager in achieving store targets.
• Open and close the store, ensuring safety and legal compliance.
• Coach and develop consultants to deliver excellent customer service.
• Drive sales through friendly, efficient service and product recommendations.
• Resolve customer questions and queries with product knowledge.
• Ensure products are displayed, priced, and coded correctly in the POS system.
• Deliver a positive and engaging shopping experience for customers.
• Promote the company and role within the local marketplace.
• Assist with deliveries, merchandising, stock takes and promotions.

Kenntnisse

Customer service

Sales ability

Communication

Interpersonal skills

Team leadership

Flexible

Weekend availability

Product knowledge

Tools

POS system

Jobbeschreibung

Job Description – Assistant Manager
Job type: Permanent
Part time hours: 24 hours per week
Benefits: Employee discount
Location: Hillstreet Shopping Centre – Middlesbrough

The Fragrance Shop are on the lookout for an enthusiastic, motivated and reliable Assistant Manager to join our team. Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands‑on and will play a pivotal part in staff training and development.
We are extremely passionate about our products and ensuring our customers receive the highest level of customer service. Our employees are trained to offer the very best expertise and knowledge within the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you!

As an Assistant Manager at The Fragrance Shop, you will be responsible for;

• Supporting your Store Manager with the achievement of retail store targets
• Open and close the store and are responsible at that point for ensuring that the store trades safely and legally
• Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
• Delivering sales through friendly and efficient customer service
• Take a lead role in resolving customer questions and queries.
• Following guidelines, ensure that all products are presented/displayed to their best advantage.
• Ensure that all products are correctly coded, priced and accurate POS is used.
• Ensuring our customers have a fun and enjoyable shopping experience
• Effectively matching the correct fragrance to the customer’s needs
• Assisting customers with their queries using your product knowledge
• Actively promote the company and role in the local marketplace.
• Continue to develop self and role by studying relevant training materials and store information.
• Processing transactions at the till point
• Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
• Ensuring the store looks presentable and inviting to our customers

About You

You’ll possess the following experience, skills and attributes;

• Confidence and personality!
• Enjoy talking to people and be at ease approaching customers and demonstrating our products
• Adaptable with a ‘can do’ attitude
• Fully flexible
• Happy to work weekends/bank holidays
• Strong communication and interpersonal skills
• Customer service focused
• Possess excellent customer service skills
• Demonstrate a natural sales ability
• Be passionate about retail and fashion
• Be enthusiastic and results driven
• Enjoy working as part of a team
• Ability to operate POS system