Store Manager

the fragrance shop; Sunderland; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive rate of pay

Exciting store bonus and incentives

Training and development programmes

Job summary

The Fragrance Shop is seeking a Store Manager for Sunderland to lead daily operations, coach a team of consultants and an assistant manager, and drive profitability and customer satisfaction. You will ensure outstanding service, stock control, and adherence to company procedures daily.

You will be responsible for improving store performance, managing costs, and maintaining high product knowledge while communicating with regional management to cascade goals and standards across the team.

Qualifications

• Experience in retail management or store leadership.
• Strong leadership and coaching skills to develop a team.
• Proven ability to drive sales and meet KPI targets.

Responsibilities

• Lead and motivate store team to achieve sales targets and KPIs.
• Develop plans and local initiatives to improve store performance and contribute to company results.
• Manage consultants by training, coaching, and empowering them to deliver excellent customer service.

Skills

Leadership

Customer service

Communication

Training and coaching

Job description

About The Fragrance Shop

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online!

Role Overview

Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running.

Key Responsibilities

• Lead and motivate store team to achieve store sales targets and KPI’s


• Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.


• Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.


• Take a lead role in resolving complex customer queries.


• Ensure the highest level of product knowledge is attained and demonstrated in the store team.


• Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.


• Ensure that all products are presented/displayed to their best advantage, following guidelines.


• Actively promote the company and the store in the local shopping centre.


• Ensure that all products are correctly coded, priced and correct POS is used at all times.


• Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.


• Be accountable for implementing legislation regarding security and Health and Safety.


• Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.


• Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.


• Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.


• Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.


• Carry out any reasonable tasks as requested by Area Manager or Regional Director.


• All the above to be carried out in a timely, efficient and cost effective manner.

Benefits

• Competitive rate of pay


• Exciting store bonus and incentives


• Training and development programmes