Store Manager — Lead High-Impact Ops & Customer Service

Aldi Recruitment; Wales; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Market-leading salary package

25 days annual leave + bank holidays

Flexible 40/45 hour week contract

26 weeks full pay after 1 year for MMR

Training and development opportunities

Lifestyle benefits: gym discounts, CIN

Job summary

Aldi is seeking an Store Manager to lead a team in delivering exceptional shopping experiences and driving operational excellence at our store. You will inspire a positive, high-performing environment while ensuring quality standards, cost control, and regulatory compliance.

You will recruit, mentor, and develop your team, manage daily tasks, and uphold top customer service levels. A proactive, agile leader will thrive in this role, delivering strong business results.

Qualifications

• Proven ability to lead and inspire high-performing teams in fast-paced retail.
• Strong track record of improving operational efficiency and controlling costs.
• Demonstrated success in achieving KPIs while maintaining compliance and due diligence.
• Commitment to delivering excellent customer service and driving business results.
• Agile, proactive leader capable of implementing change and driving results.

Responsibilities

• Lead a team to deliver exceptional customer service that exceeds expectations.
• Drive KPI performance and meet challenging operational targets.
• Oversee execution and supervision of in-store tasks to hit targets and standards.
• Recruit, lead, and develop your team for growth and high performance.
• Handle customer complaints professionally and maintain health and safety standards.

Skills

Team leadership

KPI ownership

Operational efficiency

Compliance & safety

Change management

Job description

Aldi is seeking an Store Manager to lead a team in delivering exceptional shopping experiences and driving operational excellence at our store. You will inspire a positive, high-performing environment while ensuring quality standards, cost control, and regulatory compliance.

You will recruit, mentor, and develop your team, manage daily tasks, and uphold top customer service levels. A proactive, agile leader will thrive in this role, delivering strong business results.