Store Manager - London Future Opportunities

SEPHORA; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances (shoes, lunch

Competitive pay with annual reviews

Performance-based commission

Employee discount across beauty brands

Birthday day off

Wellbeing platform access

Generous holiday allowance

Job summary

SEPHORA UK is recruiting a Store Manager to lead a bold, inclusive and innovative store. You’ll report to the Regional Retail Manager and drive commercial performance, elevate the customer experience, and inspire a high-performing team to deliver world-class service.

You’ll champion presentation, ops, and service aligned to SEPHORA’s values and enable short- and long-term growth in a fast-paced retail environment.

Qualifications

• Proven experience leading high-performing retail teams.
• Strong customer experience standards and service excellence.
• Excellent analytical skills to interpret sales data and drive decisions.
• Coaching, mentoring and developing people for long-term growth.

Responsibilities

• Provide strategic insight to the Regional Retail Manager through market analysis and opportunities for growth.
• Motivate, coach and develop the store management team with feedback and development plans.
• Develop short- and long-term plans to maximise sales and elevate store performance.
• Use customer insights and local trends to inform product recommendations and stock decisions.
• Ensure exceptional client experience through SEPHORA Attitude behaviours and live coaching.
• Monitor KPIs and drive actions to exceed commercial targets.
• Maintain operational excellence in cash handling, stock management, replenishment and visual merchandising.
• Create a safe, organized, and compliant store environment and uphold health and safety standards.
• Collaborate with Supervisors to align on service, promotions and performance goals.

Skills

Retail leadership

Commercial acumen

Operational excellence

People development

Tools

CRM software

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Store Manager at SEPHORA UK, you’ll play a central role in bringing our bold, inclusive, and innovative spirit to life. Reporting to the Regional Retail Manager, you’ll lead the store with passion and precision - driving commercial performance, elevating the customer experience, and inspiring a high‑performing team to deliver the world‑class service SEPHORA is known for.

You'll set the tone for excellence across every part of the store, ensuring our presentation, operations and service reflect the creativity and energy of one of the world’s most loved beauty brands. With strong business acumen and a talent for developing others, you’ll unlock the full potential of your leadership team while driving both short‑and long‑term growth.

If you thrive in a fast‑paced retail environment, love building empowered teams, and are excited to shape SEPHORA’s next chapter in the UK, this is your moment.

What You’ll Be Doing…

• Providing strategic insight to the Regional Retail Manager through market analysis, competitor reviews and identifying opportunities for business growth.
• Motivating, coaching and developing the management team through regular feedback, recognition and personalised development plans.
• Developing short‑and long‑term plans to maximise sales and elevate store performance.
• Using customer insights and local trends to inform product recommendations, stock decisions and in‑store opportunities.
• Ensuring exceptional client experience through SEPHORA Attitude behaviours, supporting the team with live coaching and service elevation.
• Leading sales performance by monitoring KPIs, analysing results and implementing action plans to exceed commercial targets.
• Ensuring operational excellence across all areas including cash handling, stock management, replenishment and visual merchandising, ensuring high standards and seamless execution.
• Creating a safe, organised and compliant store environment, upholding company policies, health and safety measures and loss‑prevention practices.
• Partnering with Supervisors to align on service, promotions and performance goals across departments.
• Driving accountability for results across all categories, including exclusive brands and Sephora Collection.
• Motivating, coaching and developing the management team through regular feedback, recognition and personalised development plans.
• Leading communication of business priorities, ensuring the whole team understands strategy, goals and expectations.
• Managing team scheduling and annual leave effectively to maintain strong floor coverage aligned with store needs.
• Partnering with the Recruitment team to attract and hire exceptional talent for your store.

What You’ll Bring…

• Proven experience leading high‑performing retail teams, with strong commercial and operational capability.
• The willingness to develop a deep understanding of SEPHORA product categories and exceptional customer experience standards.
• Strong digital and analytical skills to interpret sales data and drive informed decision‑making.
• A passion for coaching, mentoring and developing people to support long‑term growth and performance.
• Expertise in operational excellence including stock, cash, compliance and store presentation.
• A leadership style aligned with SEPHORA’s values: inclusive, creative, empowering and customer‑obsessed.

Beautiful Benefits At Sephora UK

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.