Store Manager: Lead Customer Experience & Team Growth

Highcross Shopping Centre; Leicester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Indefinite Contracts

Paid Volunteer Day per Year

Merchandise Discount

Private Medical Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

Pension Plan with Company Match

Training and Development

Opportunities for Career Advancement

Global Team

Job summary

Abercrombie & Fitch Co. in Leicester seeks a Store Manager to lead a busy store, focusing on staffing, training, and developing a high-performing team. You will drive sales, maintain brand presentation, and ensure exceptional customer service across operations.

The role requires 2+ years of management experience, strong leadership and communication skills, and fluency in English, with a focus on delivering an outstanding customer experience in a fast-paced retail setting.

Qualifications

• 2+ years of store management experience or supervisory role in a customer-facing environment
• Proven ability to drive business results in a fast-paced retail setting
• Excellent communication, leadership, and interpersonal skills
• Strong ability to build relationships and collaborate effectively
• Proven results in assessing and developing talent
• Strong critical thinking and problem-solving skills
• High attention to detail, thoroughness and accuracy while multi-tasking
• Self-motivated with ability to take initiative
• Maintain a strong customer focus and knowledge of current fashion trends
• Fluency in English

Responsibilities

• Oversee all salesfloor and stockroom operations, ensuring excellent customer service and seamless operations
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales
• Ensure all visual displays adhere to Brand and Corporate direction
• Recruit, hire, train management and non-management associates
• Conduct staffing and scheduling operations and payroll management
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations
• Analyze reporting to inform decision making
• Protect store assets, oversee store maintenance
• Perform Opening and Closing Routines
• Operate Register/Point of Sale systems
• Represent the Brand and Exemplify Company Culture and Values

Skills

Store management

Leadership

Communication

Interpersonal skills

Talent development

Critical thinking

Problem solving

Attention to detail

Self-motivation

Customer focus

Fashion knowledge

English fluency

Job description

Abercrombie & Fitch Co. in Leicester seeks a Store Manager to lead a busy store, focusing on staffing, training, and developing a high-performing team. You will drive sales, maintain brand presentation, and ensure exceptional customer service across operations.

The role requires 2+ years of management experience, strong leadership and communication skills, and fluency in English, with a focus on delivering an outstanding customer experience in a fast-paced retail setting.