Store Manager: Lead a High-Performance Coffee Team

Scoffs Group; Fareham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Programme

Pension Scheme

Discounts for staff

Training & development

Free lunch & drinks

Job summary

Scoffs Group, the UK’s largest Costa Coffee franchise, is seeking a dynamic Store Manager to lead from the front and drive exceptional customer experiences. You will own store performance, nurture your team, and maintain brand standards in a fast-paced retail environment.

Join a people-first culture with strong development opportunities, competitive bonuses, and a focus on delivering top-notch coffee and service to customers across the store.

Qualifications

• Previous management experience in retail, hospitality, or a similar customer-facing role.
• A passion for people development, coaching, and leading high-performing teams.
• Strong commercial acumen with a results-driven mindset.
• Excellent communication and organisational skills.
• Full flexibility with working hours and a proactive attitude.
• A hands-on leadership style and a love for great coffee.

Responsibilities

• Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers.
• Delivering an exceptional customer experience while upholding brand standards.
• Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement.
• Ensuring operational excellence, including compliance, cleanliness, and health & safety.
• Recruiting, onboarding, and developing your team with clear growth plans.
• Driving commercial success through smart decision-making and team motivation.
• Launching seasonal campaigns and ensuring flawless execution on the shop floor.

Skills

People leadership

Customer service focus

Retail management

Coffee knowledge

Communication skills

Job description

Scoffs Group, the UK’s largest Costa Coffee franchise, is seeking a dynamic Store Manager to lead from the front and drive exceptional customer experiences. You will own store performance, nurture your team, and maintain brand standards in a fast-paced retail environment.

Join a people-first culture with strong development opportunities, competitive bonuses, and a focus on delivering top-notch coffee and service to customers across the store.