Store Manager - Ilkley

The Foschini Group / TFG London; Ilkley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free clothing allowance

70% off staff discount

Up to 31 days holiday entitlement

Financial and Wellbeing support

Enhanced Maternity package

Virtual GP service - 24/7

Plus much more!

Job summary

The Foschini Group (TFG London) is seeking a Store Manager for Whistles in Ilkley. You will energise and influence the team to unlock potential and drive a 5* customer experience. You will lead store performance, coach high-performing teams and maximise profitability on a 40-hour week.

We value customer-centric leaders who can sustain strong relationships across the store and brand. You will play a pivotal role in commercial excellence and customer satisfaction while delivering sales growth.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Proven ability to drive service levels and sales through coaching.

Responsibilities

• Take direct ownership of store performance and identify growth opportunities.
• Maintain a commercial approach to maximise profitability and KPIs.
• Nurture, coach and develop diverse teams to deliver 5* service.
• Proactively identify opportunities to sustain store success.
• Recognise strengths and support growth within the team.

Skills

Customer-centric leadership

Team coaching & development

Store operations & profitability

People management

Customer service excellence

Job description

Every exceptional customer moment begins with our people

At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting...

We're looking for a Store Manager to join our team in Whistles, Ilkley. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store.

You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.

What you'll do:

• Take direct ownership of your store's performance, identifying opportunities for further growth
• Maintain a commercial approach to your role and operations, to maximise store profitability
• Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service
• Proactively identify opportunities to ensure continued success in the store
• Recognise key areas of strength within the team and support opportunities for growth

Who you'll be:

• A customer-centric leader who thrives in a fast-paced environment.
• Capable in managing high performing teams in a store or concession setting.
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

What's in it for you?

We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• 70% off staff discount
• Up to 31 days holiday entitlement
• Financial and Wellbeing support
• Enhanced Maternity package
• Virtual GP service - 24/7
• Plus much more!

Position Details

• Brand: Whistles
• Location: Ilkley
• Department: Retail
• Vacancy Type: Permanent
• Salary Details: Competitive plus benefits
• Hours Per Week: 40

About Us

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.