Store Manager: Lead 5-Star Service & Growth

WHISTLES; Ilkley; On-site; GBP 35,000 - 48,000; Full time

Job summary

Whistles in Ilkley is seeking a Store Manager to energise and influence the team, maximise store performance and deliver a 5* customer experience.

You will lead high-performing teams on the shop floor, coach colleagues, and own commercial decisions to drive service levels and sales.

Join a brand with a vibrant legacy and benefits, and help shape the customer journey through hands-on leadership on the shop floor.

Qualifications

• Customer-centric leadership required to inspire and coach teams.
• Experience in managing high-performing teams in a store or concession setting.
• Ability to influence and coach colleagues to deliver 5* customer service.

Responsibilities

• Take direct ownership of your store's performance, identifying opportunities for further growth
• Maintain a commercial approach to your role and operations, to maximise store profitability
• Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service
• Proactively identify opportunities to ensure continued success in the store
• Recognise key areas of strength within the team and support opportunities for growth

Skills

Customer-centric leadership

Team management

Coaching

Store operations

Job description

Whistles in Ilkley is seeking a Store Manager to energise and influence the team, maximise store performance and deliver a 5* customer experience.

You will lead high-performing teams on the shop floor, coach colleagues, and own commercial decisions to drive service levels and sales.

Join a brand with a vibrant legacy and benefits, and help shape the customer journey through hands-on leadership on the shop floor.