Store Manager – Harrogate | 40h

Rituals UK & Ireland (B Corp™); Harrogate; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Onboarding programme

Kick-Off workshops

Employee discounts

Wellbeing perks

Rituals Live Event

Job summary

Rituals UK & Ireland (B Corp™) is seeking a Store Manager to lead a Rituals boutique, oversee daily operations, hire and coach the team, and drive sales with luxury standards. You’ll create exceptional customer experiences, build strong teams, and spot opportunities to boost performance while upholding brand guidelines and safety.

Availability to work during opening hours, including evenings and weekends, with an extensive onboarding, ongoing coaching, and bonus potential when shop targets are

Qualifications

• You have a similar level of leadership experience in retail, hospitality or cosmetics.
• You’re the perfect mix of a people’s person and business brain – you understand sales targets as easily as you remember everyone’s birthday.
• You’re incredibly adaptable – switching from coaching a team member to jumping on the shop floor when it gets busy.

Responsibilities

• Build strong teams by hiring and coaching staff to win as a team and grow talent.
• Manage day-to-day operations including cash handling, stock, and adherence to safety and style guidelines.
• Spot opportunities, plan actions to boost sales, and keep customers happy and colleagues engaged.

Skills

Leadership

Coaching

Retail operations

Customer service

Sales targets

Tools

POS systems

Job description

Are you a true retail professional? Love leading and coaching teams? Ready to run a Rituals shop like it’s your own? You might be exactly who we’re looking for.

Share your talents

Are you a true retail professional? Love leading and coaching teams? Ready to run a Rituals shop like it’s your own?

You Might Be Exactly Who We’re Looking For.

In the role of Store Manager, you’re the heart and soul of one of our smaller boutiques. With your leadership, the shop runs like a dream - from daily operations to big-picture planning and sales. You hire team members, coach them on the job, and create a workplace where everyone works as one.

Your formula? Happy team + smooth operations = great sales results.

What You’ll Focus On

Build strong teams

• Hire new talent and coach your team members to win as a team. With you around, talent grows, and sales numbers climb.
• Get your team working perfectly. You know exactly when to use someone's strengths or when to challenge them with a new skill.

Manage operations & Spot opportunities

• Handle day-to-day operations: from counting cash to managing stock, all while following our safety and style guidelines.
• Spot opportunities, make plans that boost our sales, and keep customers happy and colleagues engaged.

Create Amazing Customer Experiences

• Build lasting customer connections by remembering faces, favourites, and sensing what newcomers will love.
• Be a true brand ambassador by looking polished and professional, and paying attention to every detail that matters for a luxury boutique.

Bring all of you

You have a similar level of leadership experience in retail, hospitality or cosmetics.

You're the perfect mix of a people’s person and business brain - you understand sales targets just as easily as you remember everyone’s birthday.

You're incredibly adaptable - switching from coaching a team member to jumping on the shop floor when it gets busy; you make it all come together.

You’re available to work during opening hours, which include evenings and weekends.

Your Benefits With Us

When your friends ask about your job at Rituals, here’s what you’ll mention…

• An extensive onboarding programme where we teach you everything about Rituals and your role with us.
• Our famous, monthly Kick-Off (we ALL look forward to) where we check out new products, have workshops, evaluate numbers and make plans for the month ahead. Trust us, you'll love it.
• Employee discounts, goodie bags, various wellbeing perks, and access to special events like our Rituals Live Event and the Global Rituals Brand Show.
• Potential monthly bonus of 16% on top of your gross salary when shop targets are met.
• All the growth opportunities. Think leadership programmes, our learning platform (called The Book of Rituals) and coaching on the job.

Benefits of working at Rituals

• An extensive onboarding programme where we teach you everything about Rituals and your role with us.
• Our famous, monthly Kick-Off (we ALL look forward to) where we check out new products, have workshops, evaluate numbers and make plans for the month ahead. Trust us, you'll love it.
• Employee discounts, goodie bags, various wellbeing perks, and access to special events like our Rituals Live Event and the Global Rituals Brand Show.
• Potential monthly bonus of 18% on top of your gross salary when shop targets are met.
• All the growth opportunities. Think leadership programmes, our learning platform (called The Book of Rituals) and coaching on the job.