Store Manager - Harrogate

SCAMP & DUDE; Harrogate; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension auto-enrolment

Group Life Assurance

EAP service

Brand with purpose – B Corp

Job summary

SCAMP & DUDE in Harrogate is seeking an experienced Store Manager to lead our brand new store launch. You’ll own the store’s performance from sales floors to stockroom, drive visual merchandising, stock presentation and customer service excellence.

You’ll manage rotations, train the team, monitor KPIs, and partner with Head Office to seize new opportunities. A proactive leader with strong merchandizing sense and a passion for delivering results is a must.

Qualifications

• Experience as a store/retail manager.
• Proven leadership and team development capability.
• Strong merchandising and customer service focus.
• Ability to manage inventory, stock takes and cash handling.

Responsibilities

• Lead weekly store operations from sales floor to stockroom.
• Manage rota, training and performance of the team.
• Drive sales, conversion and customer satisfaction through exceptional service.
• Maintain visual merchandising and stock presentation.
• Monitor KPIs and report trends to Head Office.
• Unpack deliveries and control stock flow.
• Support events and local community engagement where appropriate.

Skills

Store management

Leadership

Customer service

Inventory management

Visual merchandising

Cash handling

Phone sales

Tools

POS system

Job description

Want to join our superpower infused team?

We're on the lookout for an experienced Store Manager to join our brand new Harrogate Store opening very soon!

We're looking for someone who believes in our mission and will ensure our values are not just words on a page but a living, breathing part of working life.

As Store Manager, you'll take full ownership of your store's performance from the sales floor to the stockroom. You'll manage and facilitate the sale of our products, ensuring stock is well presented, marketed and sold to customers both in-store and, occasionally, over the phone. You'll keep senior management informed of sales data and trends, bringing forward ideas and reviews that spot new opportunities for the store. You'll also make sure our window displays and visual merchandising are always current, relevant and appealing.

Key Duties & Responsibilities

Team & Rota Management

• Managing the weekly rota to ensure store hours are always covered, communicating this to payroll on the Monday before the last Friday of the month.
• Training staff and keeping your own skills up to date across sales, stocking, inventory and customer service.
• Leading the team by example, ensuring the team follow procedures around dress code, customer etiquette, safety and other requirements.
• Drive sales, conversion, UPT and ATV through exceptional service.
• Support the delivery of store KPIs.
• Maintaining the store at optimum sales productivity -ensuring all items are in stock and properly displayed throughout the store and stockroom, and flagging inventory gaps to Head Office.
• Devising new and relevant sales opportunities and driving sales initiatives.
• Unpacking deliveries and putting stock away correctly in the stockroom.
• Monitoring the sales floor to ensure it's always presentable, with sizes arranged in order.
• Ensuring window displays and visual merchandising are updated, relevant and appealing at all times.
• Reporting on the store's productivity and ensuring the store meets its financial budgets.
• Keeping senior management up to date with sales data, trends, reviews and suggestions for sales opportunities.

Customer Service & Store Operations

• Opening and closing the store in line with operating hours.
• Helping customers find what they're looking for and answering their questions, in person and over the phone.
• Keeping up to date on the product range and making informed recommendations to customers.
• Complete operational tasks including cash handling, deliveries and stock take.
• Processing returned items.
• Cleaning and maintaining the store floor and stockroom space.
• Support local events and community engagement where appropriate.

Culture & Values

• Engaging in appropriate behaviour at all times, representing the business positively and upholding its key values.
• Leading the local team and operation on all matters relating to our continued commitment to attaining and maintaining our B Corp status.
• Completing ad hoc tasks as delegated by senior management.

We'd Love to Meet Someone Who…

• Has excellent product knowledge and customer service skills, and shares this knowledge with the wider team.
• Has strong people management and leadership skills.
• Shows strong business acumen and the ability to achieve visual and operational excellence.
• Will inspire the retail team with a positive attitude and enthusiasm — encouraging entrepreneurial thinking and leading the team to achieve extraordinary results.
• Shows exceptional critical thinking skills and a passion for continually evolving and innovating.
• Has strong merchant skills and a history of delivering financial results.
• Is a well-rounded leader with a proven record of hiring and developing creative and operational talent.
• Is experienced in coaching, counselling and conflict resolution.

What we'll offer you

We may be biased, but our team spirit is what we thrive on -genuine people, genuine connections, and a workplace that actually feels like one big family. Here's what you can expect when you join us:

• Pension auto-enrolment (after probation period)
• Group Life Assurance and Group Income Protection – knowing you have support in the hardest times (eligibility criteria apply)
• Dedicated EAP service – confidential support whenever you need it
• A collaborative and creative workplace culture
• A brand with purpose – as a B Corp, doing good isn't a tagline for us, it's how we operate

Scamp & Dude is committed to equal opportunities for all and actively encourages and welcomes people of all diverse backgrounds to join our growing team. We will appoint, train, develop and promote on the basis of merit and ability alone without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex and/or sexual orientation.