Store Manager

Mountain Warehouse; Whitby; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount

28 days annual leave

Employee Assistance Programme

Pension scheme

Job summary

Mountain Warehouse in Whitby seeks an experienced Store Manager to lead a dynamic retail team and drive store performance. You will be responsible for delivering exceptional customer experiences, maintaining high standards of Merchandising and operations, and leading day-to-day management with a focus on sales, service, and teamwork.

You will recruit, coach and develop staff, uphold brand standards, and ensure a safe, welcoming shopping environment while building strong connections with the

Qualifications

• Led teams to achieve targets and deliver consistent customer experiences.
• Implemented coaching and development plans to improve performance.
• Built strong staff relationships and ensured clear, open communication across all levels.
• Managed store operations, merchandising, and loss prevention with brand standards.

Responsibilities

• Lead and motivate the store team to deliver exceptional customer experiences.
• Oversee daily store operations, ensuring policy compliance and store presentation.
• Drive sales targets and monitor KPIs to optimise performance.
• Lead on customer service, resolve issues, and uphold Mountain Warehouse brand.
• Recruit, develop and retain top talent to build a high-performing team.
• Advocate health and safety through regular risk assessments and safe practices.

Skills

Leadership

Team development

Communication

Retail management

Customer service

Job description

Store Manager

Department: UK Retail

Employment Type: Permanent - Full Time

Location: Whitby - Management (WBY)

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting ongoing learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

• Passionate about delivering outstanding customer experiences.
• A confident and experienced retail manager who thrives on motivating and empowering teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• An excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven, with a sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with company policies.
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
• Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's in it for you

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
INDMP