Store Supervisor - Harrogate

SCAMP & DUDE; Harrogate; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Pension auto-enrolment

Staff discount

Uniform allowance

Group Life Assurance

Group Income Protection

EAP service

Job summary

SCAMP & DUDE in Harrogate is seeking an experienced Supervisor to lead the new store opening, working with the Store Manager to inspire the team and deliver exceptional customer service. You will manage floor operations and build relationships to help the store thrive, upholding the brand's values on daily practice.

The role emphasises staff development, stock control, cash handling, and achieving store KPIs while promoting the brand's purpose and community involvement.

Qualifications

• Experience leading a retail team on the shop floor.
• Proven ability to deliver high standards of customer service.
• Ability to train and develop staff to hit targets.

Responsibilities

• Assist Store Manager with rotas and day-to-day operations.
• Deliver a premium, personalised shopping experience.
• Build relationships with customers through styling advice and product knowledge.
• Ensure customers feel welcomed and valued, with consistent service from the team.

Skills

Leadership

Customer service

Staff training

Product knowledge

Job description

Want to join our superpower infused team?

We're on the lookout for an experienced Supervisor to join our brand new Harrogate Store opening very soon!

We're looking for someone who believes in our mission and will ensure our values are not just words on a page but a living, breathing part of working life.

You'll work closely with our Store Manager to lead by example, inspire your team, and deliver exceptional customer service every single day. From floor management to relationship building, you'll create an environment where both the team and our customers truly thrive. At Scamp & Dude, we're more than just another fashion brand. Purpose isn't an afterthought - it powers everything we do.

Duties include:

• Assisting Store Manager with rotas and ensuring smooth day to day running operations.


• Deliver a premium, personalised shopping experience for every customer.


• Build genuine relationships with customers through styling advice and product knowledge.


• Ensure every customer feels welcomed and valued. Also ensuring your team are giving the same experience.


• Resolve customer queries and complaints professionally, always striving for positive outcomes.


• Drive sales, conversion, UPT and ATV through exceptional service.


• Support the delivery of store KPIs.


• Keep up to date and promote new collections, campaigns and charity initiatives with enthusiasm.


• Assist with onboarding and training new team members.


• Open and close the store following company procedures.


• Ensure stock and stock room is replenished, organised and managed.


• Complete operational tasks including cash handling, deliveries and stock take.

We’d Love to Meet Someone who:

• Has excellent product knowledge and customer service skills to help customers with questions and ensuring the wider team also share this knowledge.


• Is experienced in training staff on customer service expectations and shop floor protocol.


• Will support and motivate the team to achieve individual and store goals.


• Lead with positivity, energy and confidence.


• Support local events and community engagement where appropriate.

What we'll offer you

We may be biased, but our team spirit is what we thrive on -genuine people, genuine connections, and a workplace that actually feels like one big family. Here's what you can expect when you join us:

• Competitive salary


• Favourable holiday entitlement


• Pension auto-enrolment (after probation period)


• Staff discount & Uniform Allowance


• Group Life Assurance and Group Income Protection – knowing you have support in the hardest times (eligibility criteria apply)


• Dedicated EAP service – confidential support whenever you need it


• A collaborative and creative workplace culture


• A brand with purpose – as a B Corp, doing good isn't a tagline for us, it's how we operate

Scamp & Dude is committed to equal opportunities for all and actively encourages and welcomes people of all diverse backgrounds to join our growing team. We will appoint, train, develop and promote on the basis of merit and ability alone without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex and/or sexual orientation.

www.scampanddude.com