Store Manager — Growth, Leadership & Customer Excellence

Costa Limited; Crowborough; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Share scheme

Staff discount

Pension plan

Bonuses up to £10k

Job summary

Costa Limited is seeking a Store Manager for Crowborough to lead daily store operations, drive exceptional customer service, and manage sales and profitability. You will own the store’s performance and set the standard for guest experience.

As a leader, you’ll develop your team, uphold Costa standards, and contribute to the brand’s growth. Competitive perks include share scheme, staff discount, a pension matched up to 10%, and up to £10,000 in incentives depending on store performance.

Qualifications

• Proven experience leading and developing teams.
• Strong customer service focus with a track record of delivering results.
• Ambitious and growth-minded with strategic thinking.

Responsibilities

• Lead store operations and drive customer service excellence.
• Manage sales, profit, and team performance.
• Coach and develop store colleagues to reach high standards.
• Implement Costa standards and brand experience.

Skills

Leadership

Team Development

Customer Service

Sales Driven

Job description

Costa Limited is seeking a Store Manager for Crowborough to lead daily store operations, drive exceptional customer service, and manage sales and profitability. You will own the store’s performance and set the standard for guest experience.

As a leader, you’ll develop your team, uphold Costa standards, and contribute to the brand’s growth. Competitive perks include share scheme, staff discount, a pension matched up to 10%, and up to £10,000 in incentives depending on store performance.