Store Leader: Customer Experience & Team Growth

Costa Coffee; Eastbourne; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Share scheme

Discounts

Pension match

Bonus up to £10k

Job summary

Costa Coffee is hiring a Store Manager for Eastbourne High Street. You’ll own the store, drive customer service excellence, manage sales and profitability, and lead a team to deliver Costa standards.

The role centers on developing people, coaching performance, and creating a welcoming, high‑energy store culture. Costa offers generous perks and a supportive environment to grow with the brand.

Qualifications

• A strong leader with experience managing and developing successful teams.
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture.
• An ambitious character who wants to be part of our growth journey.
• A brand ambassador dedicated to maintaining high standards.
• Somebody who thrives under pressure.

Responsibilities

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Skills

Leadership

People management

Strategic thinking

Growth mindset

Job description

Costa Coffee is hiring a Store Manager for Eastbourne High Street. You’ll own the store, drive customer service excellence, manage sales and profitability, and lead a team to deliver Costa standards.

The role centers on developing people, coaching performance, and creating a welcoming, high‑energy store culture. Costa offers generous perks and a supportive environment to grow with the brand.