Store Manager - Glasgow Buchanan Galleries Accessorize

Monsoon Accessorize; Glasgow; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across all brands

Birthday day off

Job summary

Monsoon Accessorize in Glasgow is seeking an experienced Store Manager to lead the Buchanan Galleries store. You will drive performance, develop the team and deliver an outstanding customer experience, while role‑modeling our values and ethics across daily operations.

You will inspire and coach staff to achieve targets, maintain visual standards, and promote inclusivity. The role includes managing KPIs, costs and local opportunities, with commitments to our diverse, values‑driven brand.

Qualifications

• Proven track record of managing a successful retail store, delivering excellence in customer service.
• Ability to inspire and lead a team to achieve KPIs and maintain store standards.
• Strong communication skills and a proactive, solution‑driven approach.

Responsibilities

• Drive the overall performance of the store through developing your team and delivering exceptional customer experiences.
• Generate profit by exceeding KPIs, managing costs, and maximizing local market opportunities.
• Ensure the team is motivated, knowledgeable and delivering excellence in their roles.
• Maximise sales via Visual Merchandising and high standards of presentation and window guidelines.
• Promote and deliver piercings to customers and maintain brand standards.
• Be flexible, support other stores and maintain an inclusive, welcoming environment.

Skills

Customer focus

Leadership

Store management

Communication

Decision making

Job description

Accessorize is an exciting and ethical fashion brand, dedicated to offering accessories that enable everyone to express themselves and feel confident in their everyday. Born in the 80’s, our first store opened in Covent Garden. Accessorize now has stores across the UK, Republic of Ireland and International Markets.

We are built on a way of working we are proud of, where values and ethics go hand in hand.

We have an exciting opportunity for an experienced Store Manager, at our Glasgow Buchanan Galleries Accessorize Store.

Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success.

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In This Role You Will

• Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining Us, Your Benefits Would Include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.