Deputy Manager - Full Time - Leeds

H&T Group plc; Leeds; Presencial; GBP 25 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday entitlement 30–33 days

Private healthcare

Cycle to work scheme

Season ticket loans

Staff discounts

Incentive schemes

Perks portal discounts

Resumo da oferta

H&T Group plc is seeking a Deputy Store Manager in Leeds to lead a motivated team and deliver exceptional customer service. You’ll help drive store performance, manage operations, and ensure compliance with company standards, all while fostering an inclusive, supportive work environment.

The role offers a competitive salary of £28,250 per year with a discretionary bonus potential up to £2,400, and comprehensive benefits.

Qualificações

• Experience supervising or managing teams.
• Strong customer service and communication skills.
• Financial services or customer-facing experience.
• Willingness to work flexible hours.

Responsabilidades

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

Conhecimentos

Leadership

Customer service

Communication

Team management

Descrição da oferta de emprego

Salary £28,250.00 per Annum, plus the chance to earn up to £2.4k performance-related bonus

Basis Full time

Job profile for Deputy Manager - Full Time - Leeds

Deputy Manager - Full Time - Leeds

Job details

Salary £28,250.00 per Annum, plus the chance to earn up to £2.4k performance-related bonus Contractual hours 37.5 Basis Full time Region LS2 8NG Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...

Job category/type Store Operations Date posted 26/10/2026 Job reference REQ2541

Job description

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?

Join H&T as a Deputy Store Manager and help shape the future of our store.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £28,250.00

Location: Leeds

Job Type: Full Time 37.5 Hours

Flexibility: Full flexibility from Monday to Sunday is required.

The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About the Role

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service

• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care

• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation

• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations

• Drive performance and support the team in achieving key financial targets

• Collaborate with the wider area team, sharing insights and best practices to support overall business success

• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

What We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences

• Excellent verbal and written communication skills

• A strong desire to lead, support, and develop others

• A customer-first mindset with a proactive attitude

• Previous supervisory or management experience in a financial services or customer-facing role

• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service

• Flexibility to buy or sell holiday days to suit your lifestyle

• Access to a private healthcare plan

• Cycle to work scheme and season ticket loans

• Preferential currency exchange rates

• Generous staff discounts – up to 25% off jewellery and high-end watches

• Incentive schemes to reward your achievements

• Exclusive discounts at leading retailers via our employee perks portal

Ready to lead with purpose and make a difference?

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).