Store Manager Dundee

Virgin Media O2; Dundee; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager in Dundee. This role involves leading a team of 5 to 15 employees, promoting retail excellence, and ensuring outstanding customer experiences. You will be responsible for strategic direction, team motivation, and travel for store visits. The ideal candidate will have a strong background in team management and a passion for delivering results. Join a company that values diversity and empowers its employees to thrive in an inclusive culture.

Qualifications

• Experience managing a team with accountability for performance.
• Proven ability to deliver first-class customer experiences.

Responsibilities

• Promote retail excellence and make customer-centric decisions.
• Foster a motivated team and enhance customer experiences.

Skills

Team Management

Customer Experience

Budget Management

Data Analysis

Communication Skills

Adaptability

Job description

Summary

Location: Dundee

Job Family: Retail

Job Type: Full Time

Posted Date: 01-May-2025

Ref #: 66802

Role Overview

As a Store Manager, you'll embody our core values through your team of 5 to 15 employees. You will promote retail excellence daily, making customer-centric decisions and setting strategic directions. Your leadership will foster a motivated and engaged team, encouraging a love for the job and enhancing customer experiences. Travel for store visits and team meetings is required.

Who We Are

Virgin Media O2 is the UK’s fastest broadband network, a leading mobile brand, and one of the country's largest companies. We pride ourselves on diverse, high-performing teams that deliver more choice and value to the UK, driven by our boundary-pushing, customer-centric values.

Our Commitment to Inclusion

Virgin Media O2 is an equal opportunities employer. We strive to eliminate bias and barriers, embedding equity and inclusion into our policies and relationships. We support you to be your authentic self throughout the application process.

Minimum Requirements

1. Experience in a fast-paced environment, not necessarily retail.
2. Experience managing a team with passion and accountability for performance.
3. Experience with budgets and Profit & Loss responsibilities.
4. Proven ability to deliver first-class customer experiences through engaged teams.
5. Experience conducting regular reviews and coaching effectively.
6. Track record of working towards targets and growing revenue.
7. Ability to analyze data (footfall, trading hours, etc.) to improve efficiency and manage store rotas.

Desired Skills

1. Strong communication and listening skills.
2. Adaptability to changing business needs.
3. Experience with systems and process adherence.
4. Compliance knowledge in standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What We Offer

We celebrate our people and aim to create an inclusive culture that empowers everyone. Our reward package includes numerous benefits designed to support you and your loved ones, ensuring coverage for life's uncertainties.

Next Steps

If you feel you belong here, we look forward to learning more about you. The process may include a phone interview and an in-person interview. Please inform us of any adjustments needed during the application process. Thank you for your interest in joining Virgin Media O2.