Direct Soccer Club Shop Lead

Direct Soccer Limited; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Club Shop Lead to enhance customer engagement and drive business growth. This role involves leading the Club Shop network, fostering relationships with clubs and schools, and ensuring operational excellence. You will collaborate with key brand partners to optimize inventory and represent the company at various events. This is an exciting opportunity for someone who thrives in a dynamic environment and is eager to make a significant impact in the sports teamwear sector. Join a team that values innovation, collaboration, and personal development.

Qualifications

• Experience in customer engagement or business development in e-commerce.
• Strong communication skills to drive sales and outreach.

Responsibilities

• Lead and grow the Club Shop network, onboarding new clubs efficiently.
• Engage with clubs and schools to gather feedback and support.

Skills

Customer Engagement

Account Management

Business Development

Sales

Organizational Skills

Communication Skills

Collaboration

Job description

Location: Dundee, UK (On-site) | Salary: Competitive | Type: Permanent, Full Time

Who We Are

We are the UK’s leading specialists in custom football teamwear, providing grassroots teams with the fastest fulfilment in the industry. Partnering with top brands like Nike, adidas, Mitre, and Joma, we’ve built a reputation for reliability, speed, and quality.

As a fast-growing SME, we embrace bold ideas and innovation, always looking for smarter, more efficient ways to improve. We believe in simplicity, making it easy for teams to get the custom teamwear they need, when they need it. Our business is built on trust—within our team, with our suppliers, and with the customers who rely on us.

Our culture is down-to-earth and hard-working. We value people who take initiative, work collaboratively, and bring fresh ideas. It’s a place where you’ll be challenged, supported, and given real opportunities to develop your skills.

Who We're Looking For

Are you passionate about team sport, customer engagement, and business growth? Our Club Shops are the foundation of Direct Soccer, driving our business forward by providing teams with a seamless, high-quality experience. As Club Shop Lead, you’ll take charge of this remit, ensuring clubs receive top-tier service while continuously growing our portfolio.

This role is perfect for someone who thrives on building relationships, driving sales, and delivering operational excellence. You’ll be at the forefront of growing our Club Shop portfolio, working closely with clubs and schools to strengthen partnerships and expand our reach. You will also collaborate with our key brand partners such as Nike, adidas, Joma, and Mitre.

What You’ll Do

• Lead & Grow the Club Shop Network – Onboard new clubs with a consistent, smooth experience while regularly nurturing existing relationships.
• Engage with Clubs & Schools – Conduct outreach to bring in new business, gather feedback, and ensure clubs receive the required support.
• Develop and Grow the Loyalty Scheme – Manage and expand by encouraging clubs to engage with this benefit.
• Optimise Inventory & Operations – Ensure clubs receive the right products on time by working with Purchasing to forecast demand and minimise delays.
• Strengthen Brand Partnerships – Work closely with our brand partners to align on available programmes and ensure clubs benefit from the best product ranges.
• Represent Direct Soccer – Attend tournaments, events, and meetings to showcase our Club Shops and strengthen industry connections.

What You’ll Need

We are looking for someone who is:

• Experienced in customer engagement, account management, or business development in e-commerce.
• A strong communicator who can drive sales and outreach with confidence.
• Passionate about team sports and building relationships with clubs.
• Highly organised and able to manage a large volume of Club Shops efficiently.
• A strong collaborator who works well across departments.
• Knowledge of sports teamwear and club operations is a plus.

Benefits of Being a Direct Soccer Team Member