Store Manager: Drive Sales & Customer Experience

Topps Group; United Kingdom; Remoto; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

No evening work

Christmas Eve & Boxing Day off

Staff discount

Benefits platform access

Descrizione del lavoro

Topps Group is seeking a Store Manager to drive performance across a flagship store. You will lead the team, deliver sales, and uphold top-tier customer service while maintaining strong operational standards.

You will manage full P&L responsibility and demonstrate a track record of exceeding sales and profit targets, shaping customer experiences that build loyalty and repeat business. This role offers robust progression and leadership development.

Competenze

• Experience leading store teams and driving sales performance.
• Proven ability to manage P&L and deliver commercial results.
• Strong communication and coaching skills with a customer-first mindset.

Mansioni

• Lead and coach the store team to deliver high service levels and strong sales.
• Own the store's commercial results and identify opportunities to improve profit and performance.
• Apply the Topps Sales Framework to uncover customer needs and close sales confidently.
• Develop team through regular feedback and coaching to improve customer conversations.
• Lead by example on the shop floor, maintaining exceptional standards and operations.
• Ensure store operates safely and presents an outstanding customer experience.

Conoscenze

Team leadership

Communication

Sales driven

P&L management

Coaching

Descrizione del lavoro

Topps Group is seeking a Store Manager to drive performance across a flagship store. You will lead the team, deliver sales, and uphold top-tier customer service while maintaining strong operational standards.

You will manage full P&L responsibility and demonstrate a track record of exceeding sales and profit targets, shaping customer experiences that build loyalty and repeat business. This role offers robust progression and leadership development.