Store Manager – Cruise Retail

Harding+; Lancashire; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Accommodation provided

Meals included

Visa support

Career development

Job summary

Harding invites an experienced Store Manager to lead onboard retail operations across luxury and premium brands at sea. You will build and coach a diverse international team, drive guest experiences and commercial performance, while balancing multi-brand expectations in a dynamic environment.

Life at sea includes accommodation and meals with potential travel, offering a unique leadership challenge and clear path to personal and career growth.

Qualifications

• Experience leading a whole store or large matrix concessions.
• Proven ability to drive commercial performance while delivering service.
• Experience in complex, multi-brand environments is valued; cruise or international exposure is welcomed.

Responsibilities

• Lead onboard store operations and multi-brand presentation.
• Coach and develop a diverse international team to deliver outstanding guest experiences.
• Balance commercial goals with service standards across partners and onboard stakeholders.
• Deliver high-quality guest experiences while managing day-to-day store performance.

Skills

Retail leadership

Team leadership

Guest experience

Commercial mindset

Stakeholder management

Job description

Store Manager – Cruise Retail – Take Home Pay / Net pay c.£50k+

What if your next leadership role didn’t just grow your career, but expanded your world?

This is retail leadership, but not as you know it on the high street.

With Harding, you will lead in a fast‑paced global retail environment where guests are on holiday, energy is high and experiences matter as much as performance. The cruise industry continues to grow year on year, offering exciting opportunities for retail leaders ready to step beyond traditional store environments and lead within one of the most dynamic sectors in retail today.

Retail leadership here goes beyond running a store. It is about building exceptional teams, creating memorable guest experiences and driving commercial performance in a unique environment that blends retail, hospitality and travel. We are looking for experienced Store Managers or experienced matrix concessions leaders ready to lead onboard‑living and working for 4‑6 months at sea before 1‑2 month breaks at home to recharge before heading out again, combining strong commercial instinct with inspiring people leadership. If you thrive on creating momentum, elevating standards and leading teams to deliver their best, this could be your next adventure.

About Us

Harding is leading the way in innovative onboard cruise retail, partnering with world‑class cruise lines and premium global brands to make every cruise better. Recognised as Cruise Retailer of the Year in 2022, 2023 and 2025, we operate within a truly global, multi‑stakeholder environment where retail excellence and guest experience go hand in hand.

The Opportunity

Life as a Store Manager at sea is immersive, fast‑paced and uniquely rewarding. You will lead a diverse international team, shaping both the culture and performance of your store while delivering experiences that guests remember long after their time on board ends.

This is retail leadership within a complex and collaborative environment. Alongside leading your team, you will work closely with cruise line partners, premium brand partners and onboard stakeholders to ensure standards, service and commercial performance align seamlessly. Success comes from balancing strong operational discipline with relationship‑building, adaptability and commercial judgement across multiple partners and expectations.

Unlike traditional retail environments, you will be engaging guests who are relaxed, curious and ready to enjoy their time onboard. This creates a vibrant and energising retail atmosphere where storytelling, service and connection drive both experience and performance.

Your role is not simply to manage operations but to lead with purpose. You will set the tone for your team, creating a culture where expectations are clear, feedback is constructive and success is shared. Through coaching, communication and strong commercial focus, you will build an environment where people feel motivated to perform and guests feel genuinely welcomed.

Every day brings variety. Your store will be selling everything a guest need and desire whilst onboard from low value gifts or confectionary and duty free to premium, luxury products like fine Jewellery and luxury watches so experience with multi departments is vital. One moment you may be guiding your team through a busy retail period, the next collaborating with onboard partners or delivering a guest event that brings brands to life. Success comes from balancing detail with big‑picture thinking, combining operational excellence with authentic leadership.

Beyond the role itself, you will experience life at sea. With accommodation, meals and day‑to‑day living expenses covered, you will have the opportunity to travel the world while focusing on your leadership and maximising your earning potential.

Who You Are

• You have experience leading retail teams / whole stores, where performance is built through trust, clarity and high standards. The environments you have thrived in involve pace, multiple priorities and collaboration across different stakeholders or brand environments, and you are comfortable balancing commercial goals with exceptional service delivery.
• You bring a track record of building strong sales cultures, balancing commercial ambition with genuine coaching and development. Your leadership is visible and intentional. You know how to inspire momentum, give direct and meaningful feedback, and create alignment by clearly communicating the purpose behind decisions and priorities.
• You are commercially astute, with experience driving results through strong operational discipline, attention to detail and an uncompromising focus on guest experience.
• You are comfortable making decisions in dynamic environments, you combine sound judgement with adaptability and resilience.
• You are motivated by creating something bigger than yourself. Leading diverse teams, elevating standards and delivering memorable retail experiences is what energises you.

The opportunity to do this while living and working at sea, exploring the world and embracing a unique leadership environment genuinely excites you.

You Will Receive

• Genuine TAKE HOME / Net pay of c.£50k per year
• All onboard living expenses covered- Opportunity to save all your wages.
• All costs and support to get necessary visas and documents to allow you to work onboard
• Support and development opportunities to grow your career

Previous retail/sales leadership experience with accountability of whole store management or managing within a complex matrixed, multi brand environment is essential; international or cruise experience is welcomed but not required.