Retail Assistant Manager

Harding+; United Kingdom; On-site; Full time

Benefits offered by this job

Competitive salary

Accommodation and meals on board

In-house training

Support and development from management

Job summary

A leading retail firm is seeking an Assistant Retail Manager to join their team on board a cruise ship. Responsibilities include leading a team to provide exceptional customer service and achieve sales targets while creating memorable experiences for guests. Candidates should have proven retail management experience and the ability to adapt to a high-pressure environment. This position offers competitive pay, accommodations, and necessary training for a fulfilling career at sea.

Qualifications

• Proven experience as an Assistant Retail Manager or Team Leader.
• Motivated in leading a team to achieve sales targets.
• Strong numeracy and literacy skills.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Create a memorable retail experience for guests on board.
• Deliver sales and profit targets consistently.

Skills

Retail management experience

Customer service skills

Team leadership

Public speaking

Communication skills

Numeracy skills

Adaptability

Job description

Would you like to be a part of a retail management team responsible for leading a team of retail sales associates and product specialists? If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!

About Us

Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.

What You Will Be Doing

• Living and working on a cruise ship (you could be anywhere in the world!)
• Creating an exceptional and memorable retail experience for guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Help identify training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who You Are

• Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea)
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong team player who is commercially driven and goal orientated
• Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
• Strong numeracy and literacy skills

What You Will Receive

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the onboard Retail Manager and central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts

Does this sound like you? If so, please apply now…

Your adventure starts here!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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