Retail Manager- Mandarin speaking

Harding+; City of Edinburgh; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Accommodation and meals on board

Visas and seafaring documents provided

Dedicated in-house training

Support from central office team

Job summary

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead onboard retail teams and drive guest sales. You will foster exceptional service, set a high standard for the shop floor, and act as a role model for the crew in a luxury onboard environment.

You will manage training, outreach to clients for events, and ensure rigorous back-office operations while maintaining excellent numeracy and communication.

Qualifications

• Mandarin-speaking with proven leadership in retail management.
• Ability to lead teams, motivate staff and achieve sales targets.
• Excellent face-to-face customer service and sales skills.
• Strong communication, public speaking and interpersonal abilities.
• Experience with store operations, HR processes and audits.

Responsibilities

• Lead a team to create an exceptional onboard retail experience.
• Inspire the team to deliver customer service while meeting sales targets.
• Set an example as a leader and role model on board.
• Identify and deliver training needs within the team.
• Manage client outreach for events and private sales.
• Ensure high standards in shop floor and back-office operations.

Skills

Mandarin

Retail management

Leadership

Sales targets

Customer service

Public speaking

HR processes

Numeracy

Communication

Literacy

Job description

Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!

About us:

Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.

What you will be doing:

• Leading a team in creating an exceptional and memorable retail experience for the guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
• Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong leader and team player who is commercially driven and goal orientated
• Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
• Excellent numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts