Store Manager

The Perfume Shop; York; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to drive success in a vibrant retail environment. This role is pivotal in leading a diverse team, ensuring exceptional customer service, and achieving key performance targets. With a focus on coaching and mentoring, you will foster a culture of excellence while managing daily operations. The company offers a supportive atmosphere where your contributions will be valued, and you will have opportunities for personal growth and development. If you thrive in a fast-paced setting and have a passion for retail, this is the perfect opportunity for you.

Benefits

20% off perfume

Annual KPI based bonus

Commission at Christmas

Discounts with AS Watson partners

Continuous learning and training

Access to Wagestream

Pension benefits

Health and wellbeing benefits

Qualifications

• Proven experience in management, preferably in retail.
• Strong customer service skills and ability to coach teams.

Responsibilities

• Lead and motivate a diverse team to achieve store targets.
• Manage store operations, including stock inventory and performance reviews.

Skills

Management Skills

Customer Service

Team Coaching

Strategic Thinking

KPI Understanding

Commercial Mindset

Flexibility

Education

Experience in Retail Management

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you looking to take accountability for a store, and be rewarded for it? Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment?

As a Store Manager, your role is critical in the operational running and success of your store. You will lead by example, being responsible for motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

Contracted Hours: 37.5
Contract Type: Permanent
Pay Rate: £31,859 per annum

With a Talent, Passion and Spark, you will:

• Have a passion for all things selling and customers; leading by example, providing fantastic service to all your customers, and coaching your team to do the same.
• Be responsible for delivering the store’s daily, weekly and yearly targets, and ensuring your team know what they need to do each shift to deliver what’s required.
• Review store performance and action plans – feeding back any challenges.
• Utilising your key holders, ensure your store is opened and closed at the correct times, adhering to all security procedures.
• Prepare and issue store rotas.
• Be responsible for the stock inventory, ensuring actions are implemented to minimise stock loss.
• Be passionate about coaching and mentoring staff; setting them up for success by conducting regular 1:1’s, monitoring performance, and recognising achievements.
• You look for talent, passion, and spark when recruiting for your store, recognising that a great team are key to store performance.

What You Will Bring:

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

It really helps if you:

• Have a Talent for management, from your previous experience as an assistant/store manager in a fast-paced environment.
• Have a Passion for teamwork, knowing how to coach and develop your team to deliver high standards and results.
• Have the Spark to think and act strategically, enjoying the ‘hands-on’ day-to-day running of your store.
• Enjoy providing exceptional customer service to your customers.
• Are an expert in understanding KPI’s; sales, service, profit & loss.
• Have a commercial mindset, understanding the daily operational running of a store.
• Can be flexible with your work patterns.

What You Will Get:

• A fantastic base salary.
• Annual KPI based bonus.
• We pay commission at Christmas based on store sales and the number of hours worked.
• You’re a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top!
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile.
• The opportunity to win some great prizes and incentives based on personal, team and store performance.
• Continuous learning and training to ensure you are always developing.
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits, + more!

We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Perfume Shop is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.

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