Store Manager

British Heart Foundation; Woking; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

38 days annual leave

Additional leave days

Enhanced family policies

Wagestream access

Health cash plan

24/7 Virtual GP

Pension up to 10%

Cycle to work

Gym discounts

Retail discounts

Job summary

British Heart Foundation is seeking a Store Manager to lead one of our home store teams across community-based shops, driving sales through physical and digital channels and upholding the BHF values.

This hands-on, fast-paced role involves managing collections, deliveries and donations, supporting an inclusive team, and delivering high standards to help fund life‑saving research.

Flexibility to work weekends and bank holidays on a rota is expected as stores trade seven days a week.

Qualifications

• Experience in customer-facing role in retail, hospitality or service industry.
• Experience leading, motivating and developing teams.
• Ability to achieve sales targets.
• Committed to achieving the highest retail standards at all times.
• Able to work under own initiative and take a proactive approach to changing business needs and objectives.
• Thrives in a hands-on, fast-paced environment.
• Understanding of budgets and P&L.

Responsibilities

• Lead store performance and maximise sales through physical and digital channels.
• Manage collections, deliveries and donations.
• Develop an inclusive and diverse team that upholds BHF values.
• Ensure standards and customer service excellence across stores.

Skills

Customer facing experience

Team leadership

Sales targets

Budget & P&L

Flexibility weekends

Job description

Would you like to make an impact by leading one of our home store teams that are community based, offer amazing choice and genuine sustainability?

What does this role involve?

As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .

Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for?

• Experience working in a customer facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Able to work under own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands on, fast-paced environment
• An understanding of budgets and P&L

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers