Store Manager

British Heart Foundation; Bristol; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - wage access

25% staff discount

Health cash plan

24/7 Virtual GP and EAP

Pension up to 10%

Cycle to work

Discounts on retailers

Job summary

British Heart Foundation in Bristol is seeking a Store Manager to drive store performance across physical and digital channels, achieve targets, and lead an inclusive team that lives the BHF values.

The role is fast-paced and involves handling collections, deliveries and donations, with a rota that includes weekends and bank holidays. This position offers the chance to fund life-saving research while maintaining high retail standards and customer service.

Qualifications

• Experience working in a customer facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Commercial awareness across store performance and customer experience
• Ability to achieve sales targets and contribute to store profitability
• Committed to achieving the highest retail standards at all times
• Able to work on own initiative and adapt to changing business needs
• Thrives in a hands-on, fast-paced environment
• An understanding of budgets and P&L

Responsibilities

• Accountable for the store's performance, maximizing sales through physical and digital channels
• Lead an inclusive and diverse team that demonstrates BHF values
• Work across 7 days per week including weekends and bank holidays on a rota
• Flourish in a fast-paced, hands-on environment while delivering excellent customer service
• Support collections, deliveries and donations as part of daily operations

Skills

Customer facing

Team leadership

Commercial awareness

Sales targets

Retail standards

Proactive

Thrives in fast-paced environment

Budget & P&L

Job description

Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve?

As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .

Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

• Experience working in a customer facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Commercial awareness
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Able to work under own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands on, fast-paced environment
• An understanding of budgets and P&L

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers