Store Manager

Matalan; Trowbridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave

Holiday buy scheme

Job summary

Matalan is seeking a Store Manager to lead a high-performing team and drive sales, KPI achievement and exceptional customer experience.

You will develop people, optimise store operations, and execute strategies to attract new customers while maintaining excellent standards and cost control.

Qualifications

• Senior retail management experience, ideally in a volume retailer.
• Proven track record of delivering high standards and KPIs.
• Strong customer engagement and service standards.
• Excellent leadership, listening and communication skills.
• Good analytical ability and data interpretation.

Responsibilities

• Inspire and lead a high performing team to exceed sales and profit targets and deliver all KPI’s.
• Engage customers and deliver an excellent shopping experience daily.
• Drive operational excellence and ensure compliance to drive productivity and cost control.
• Develop the team and grow the customer base by engaging with new customers.
• Plan and execute store performance to maximise profit and growth.

Skills

Retail management

KPI achievement

Customer service

Leadership

Analytics

People development

Job description

Salary

Competitive Salary & Benefits

Working Pattern

Full Time

Contract Type

Permanent

Hours

38.0

About The Role

As a Store Manager at Matalan you’ll be inspirational business leader, able to develop and lead a high performing team to exceed sales and profit targets and deliver all agreed KPI’s.

Engaging and motivating the team to deliver an excellent customer experience every day, you’ll take a strategic approach to the operation, seek improved ways of working and actively encourage continuous improvement within the store and with peers.

• As well as retaining our customer base you’ll grow this too, engaging with new customers and driving your team to do the same
• Lead the team to deliver an exciting commercial customer experience every day
• Engage the store team to be the best they can be through the development of your people
• Plan consistent operational excellence and compliance that drives productivity and delivers good cost control
• Drive store performance and maximise opportunities to increase profit

About You

• Previous retail management experience at a senior level ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business